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Anonymous Posted on Jan 14, 2010

Free Agent 1.5TB external inaccessable

I have a FreeAgent Go 1.5 TB external HD, it has worked fine until about 5 days ago my computer froze and when I restarted the computer it shows the hard drive is there, but will not let me access the drive at all, it will not show up in "My Computer" and the Seagate Manager says its suddenly a 4Gb drive instead of a 1.5Tb. I am running a Compaq Presario CQ60 laptop with 3Gb RAM and a Pentium 4 Dual Core 2.00Ghz with Windows Vista Home Premium.

  • Anonymous Jan 15, 2010

    I have just run Belarc, it is saying the external is a "Seagate FreeAgent USB Device [Hard drive] (4.14 GB) -- drive 1, s/n 2GEY473T" So I am presuming this means that the only way to have it back to being a full 1.5TB is to reformat and lose all the information I had on it? I apologize for not listing that I am running a 32bit, long day of travel home from work.

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1 Answer

terminalcon

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  • Expert 81 Answers
  • Posted on Jan 15, 2010
terminalcon
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Joined: Jan 11, 2010
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Well to start sometimes when a computer crashes or
freezes the HDD image that is stored on the unit will
be wiped clean since it uses the RAM to store that image , so it may need to have its software reinstalled
also check to see if the HDD is at its limit of storage
run a check using Belarc Advisory which you can download from Google make sure to say yes for the Belarc updates , you will be amazed on how much info the Belarc utility will uncover , and remember to list your OS your OS bit amount for future help .

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Related Questions:

0helpful
2answers

Have a 1.5. TB "Sea gate Free Agent - Desk". Used

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
if your computer came with a motherboard disk the drivers could be on it
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps
0helpful
1answer

Hello, I just bought a Seagate Free Agent Go 1

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.
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1answer

My Free Agent 1 TB external has been dropped a few times. It seems to be working fine, but it makes a lounder noise than it used to when accessing files. Should I worry?

Yes. If the case has been damaged, imagine what happened inside the hard disk, where the tolerances are in microns. Start saving for a new one.
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Seagate free agent pro 500 gig external hard drive NOT RECOGNIZED

You better check with the Seagate people. This seems to be a problem with the casing. And since you're under warranty, you can get a replacement.
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Seagate 1 TB not detectable on win 2003, xp detects it

As you know,the Seagate sometimes has the firmware problems,so it seems that this firmware designed only valid in XP or Vista system,you may find the firmware update from the seagate official website
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Computer stalls during startup

How Old is your computer (depending on age, it may not have USB 2.0) that is what you may need to have a external HD now a days

or is it the drivers?
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Computer not reading free agent pro

I suspect an IRQ conflict in this case. where one day things are workig fine and the next day they are not because the IRQ conflict has made it's self known.

if no IRQ conflict is present , I would suspect a dead drive , time to replace the ole girl. these things happen , touchy equipment , buggy driver sets , you name it , things will however improve.


and remember if it's not hebrew , it's a lie :-> shalom
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150 GB Seagate Free Agent external problem.

Yes, this could have blown an internal thermal fuse.
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