Question about Acer Aspire 5002WLMi Notebook

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Driver for Acer Aspire 5100 optical drive

Hey there,

I was having problems with my notebook and ended up having to use the eRecovery feature, using the instructions found on Acer's website as I didn't have the recovery disk and didn't want to buy it, so I'd restored my laptop to factory settings.

Now, as I'm installing the drivers that are included in eRecovery, I'm unable to locate my CD/DVD drive... it looks like it's not even been installed on the computer, and since I've not found the correct driver supplied in eRecovery or from Acer's website, I need to find out the manufacturer (or another source for the correct driver download) in order to finish this process. I can't find any of this information in the User's Guide or on any website (not even Acer), so because of this, I'm unable to know where to look to download the proper driver.

Does anyone have any recommendations for this problem?



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  • crmallam Feb 10, 2008

    hey there,

    i'd tried removing the screws on the backside of the laptop; i had the entire back off except for the fact that the plastic cover is attached to the metal framing underneath, right where the drive is. in order to get it all off & access the drive, it looks like i'd have to unscrew + remove the fan and a ton of other components ... so i was hoping someone else could offer another alternative to prevent me from having to take the whole thing apart (and risk screwing something else up in the process).

  • Anonymous Mar 04, 2008


    many of the unsupportive ACER company laptops have the same problem.

    There is a patch to correct it, but ACER stupidly removed that patch from the FTP download support. The patch is a zip called

    I spent many hours to find it but ended with nothing. So don't waist your time with configuration and registry manipulation... it's a bad bug product and many many people are fed up with these notebooks.

  • Anonymous Apr 25, 2008

    mi sono rovinati i dvd del mio pc non ho piu' il recovery



3 Answers

My web cam when I want capture photo the camara stop with error

Posted on Aug 15, 2008


Hey...I have a acer aspire 5100..but I havve downloaded ever realtek version but none can be installed on my laptop what do I have to do?

Posted on Mar 12, 2008

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I know that this may sound simple, but why not just open up the CD/DVD, by removing the screw under the laptop, and inspecting the drive for the manufacturer, and then going online to get that driver?

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Posted on Feb 10, 2008

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D2d recovery miss, in my hd, what I do?

If the computer you are recoverying the Operasting System on does not have an internal optical drive an external USB optical drive will be required to use the Recovery Media.
  1. If applicable, ensure the external USB optical drive is properly connected to the computer and powered on.
  2. Power on the computer.
  3. Press the F2 key to enter BIOS Setup during Power-On Self-Test (POST while the Acer logo is being displayed).
  4. Using the keyboard arrow keys, arrow over to Boot.
  5. Refer to on screen instructions to set the first device to CDROM or USB CDROM.
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  7. Close the optical drive tray.
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Note: If you do not have a set of Acer Recovery Media they may be purchased at our Acer Recovery Media Order Form.

Drivers for Acer products may be found on the Acer Product Support. Search for the product and download the drivers.
Alternatively, the factory installed drivers and applications can be re-installed by using Acer eRecovery by following these steps:
  1. Click Start, and then All Programs
  2. Click Acer, and then Acer eRecovery Management
  3. You may be prompted to enter or create a password. This password will be required to use eRecovery in the future.
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  9. The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer.
Note: For older Acer products, the Acer eRecovery Management program may not be available.

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The conflicts happens when a two hardwares shares the same IRQ (Information reqiest). You will nto be able to use those devices. The best way to remove a confliction is to uninstall and reinstall that hrdware. Normally, it can be sound card and modem. At this point I suggest to unisntall Modem and Sound card drivers from the computer and reinstall it. To do so, go to Control panel>Add remove programs> search for sound and modem software and click unistall or remove.
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Here is the standard Acer Recovery Instructions

1. Power on the machine
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, click “Restore to Factory Default Settings”
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About eRecovery Solution


That is a know problem whit Acer, a lot of forus is discussing it. Whatever you DONT remove it. This is what i found about eRecovery:
"Acer says that eRecovery is part and parcel of the PQSERVICE partition. If you blow out that partition, there will be no eRecovery function, and it cannot be restored (unless you send the drive in to be reimaged.)."

So you do have to install it

Good luck

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If you are able, when the pc is booting up keep pressing F8, this will take you to safe mode and not allow the graphics driver to run. When in the safe mode options, select either Last known good configuration or start windows in safe mode. Last known good configuration should find the last good system settings, when it reboots. Start windows in safe mode allows you to go into windows using the administartor account, and then you should select system restore and restore back to the day before or just before you updated the graphics driver.

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