I was having problems with my notebook and ended up having to use the eRecovery feature, using the instructions found on Acer's website as I didn't have the recovery disk and didn't want to buy it, so I'd restored my laptop to factory settings.
Now, as I'm installing the drivers that are included in eRecovery, I'm unable to locate my CD/DVD drive... it looks like it's not even been installed on the computer, and since I've not found the correct driver supplied in eRecovery or from Acer's website, I need to find out the manufacturer (or another source for the correct driver download) in order to finish this process. I can't find any of this information in the User's Guide or on any website (not even Acer), so because of this, I'm unable to know where to look to download the proper driver.
Does anyone have any recommendations for this problem?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Drivers for Acer products may be found on the Acer Product Support. Search for the product and download the drivers.
Alternatively, the factory installed drivers and applications can be
re-installed by using Acer eRecovery by following these steps:
Click Start, and then All Programs
Click Acer, and then Acer eRecovery Management
You may be prompted to enter or create a password. This password will be required to use eRecovery in the future.
In the next window on the left toolbar, select Restore.
Choose Reinstall Drivers or Applications
Choose the driver or application you wish to install
On the right, click the Install link and follow the prompts.
The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer.
Note: For older Acer products, the Acer eRecovery Management program may not be available.
The conflicts happens when a two hardwares shares the same IRQ (Information reqiest). You will nto be able to use those devices. The best way to remove a confliction is to uninstall and reinstall that hrdware. Normally, it can be sound card and modem. At this point I suggest to unisntall Modem and Sound card drivers from the computer and reinstall it. To do so, go to Control panel>Add remove programs> search for sound and modem software and click unistall or remove.
To reinstall it> Click Start Menu> All Programs> Acer erecovery management> Restore> Reinstall Application & Drivers> Select the appropriate sound driver (Realtek) & modem. Install it one by one. (install the sound card first)
1. Power on the machine 2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery 3. Once eRecovery has loaded, click “Restore to Factory Default Settings” 4. Click “OK” to continue 5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes). 6. Once eRecovery has run, press “OK” to reboot unit
That is a know problem whit Acer, a lot of forus is discussing it. Whatever you DONT remove it. This is what i found about eRecovery:
"Acer says that eRecovery is part and parcel of the PQSERVICE partition. If you blow out that partition, there will be no eRecovery function, and it cannot be restored (unless you send the drive in to be reimaged.)."
If you are able, when the pc is booting up keep pressing F8, this will take you to safe mode and not allow the graphics driver to run.
When in the safe mode options, select either Last known good configuration or start windows in safe mode.
Last known good configuration should find the last good system settings, when it reboots.
Start windows in safe mode allows you to go into windows using the administartor account, and then you should select system restore and restore back to the day before or just before you updated the graphics driver.