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Tray error on a jvc axad8 5 disc dvd shelf unit

IT HAS ONLY BEEN 12 MTHS since purchased used 15 times only,

I was dusting unit and moved it out at the same time my finger must of hit the eject button while me hand was covering the front loader. I felt it try and open but the of course could not. It now comes up try error! when I try to open it any disc level>>''I have tried the usual on and off. Should I try and force?? one disc platform??

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Don't do anything by force you'll only make more damage.Its one disc platform and its mehanism is much more complicated than normal one.It has an "elevator system inside,the optic goes up and down to take a disc and every disc is laying on moving platform which deliver the the disc to the optic,and even some servicers are afraid to get deal with it.Was any disc in the unit when you moved it???If it was then it got out from laying plate,stucked in the mechanism and blocked the whole system.Or some of the laying plates has jumped of from its seat and blocked system.I repeat its very tricky,there are a lot of moving parts which has to be fited to the wright place,otherwise something can be broken.It can be home repair only if you are real specialist otherwise go to the service

Posted on Feb 19, 2008

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It is pretty common problem.
If all of your DVDs are having same problems,
it is most likely either optical sensor is at fault. The other could be the actual loading mechanism problem.
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I would suggest: first check the position of the drawer and condition(s) of your DVD disc itself.
If the pickup device(optical eye) is dirty or defective, that needs to be serviced by a qualified technician. or contact JVC service center. Their information can be found at
http://support.jvc.com/consumer/support/support.jsp?pageID=10

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