a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Visit the Australian part of the Samsung website (http://www.samsung.com) and go to the download centre. Select the option to download the firmware for the Samsung YP-U2. It will be version V2.211. The download will be a zipped folder. Unzip the folder on your PC and run the setup program. This will install the Samsung YP-U2 software on your PC. Connect the player directly to a USB port on your PC and start the YP-U2 program. Use a paper clip to press the reset button on the YP-U2 whilst at the same time pressing the PLAY button. Hold the reset and play button like this for ten seconds. Once your PC picks up the player it should automatically download the drivers. Release the reset button and follow the instructions on your PC screen to install the firmware. The process will delete all the files currently on your MP3 player but at least you will be able to get it working again. If you fail to get the download at the Samsung website, send an email to firstname.lastname@example.org and I will send you the zipped folder (almost 5MB).
Remove Mp3 player if you already connected to the USB port
Run the program (You should see something like: Please connect the device)
Hold down the Play button and connect the Mp3 Player to USB port(Hold down the play button while you connect the device, you should seea message (normally after 8 seconds) like: Initializing on YP-U2J Updater program screen)
After you hear the Windows chime "new device found" or the message"Initializing" on YP-U2J Updater, you can now remove your hand fromplay button.
Check the Format Data Area checkbox (By clicking the yes button, you will lose all of your data in your Mp3 player)
Click the "yes" button
Finally, click on the Start button (takes less than a minute). DO NOT REMOVE YOUR DEVICE
IMPORTANT: After updating the firmware, you MUSTdisconnect the Mp3 player and turn it on. You will see a 20% messagefor about 50 seconds and it will be restarted automatically.
Update: Pleasekeep in mind that if you sync your Mp3 player with a computer that hasa Windows Media Player 9 or 10, you should do these steps again
I plug in my mp3 player and it will say: charging. then it jumps to:
DON'T DISCONNET. and it shuts off and repeats. HELP ME PLEASE!!!! My email ID : email@example.com and firstname.lastname@example.org Thanks Vasu B N