Question about Webroot Spy Sweeper (spysweeper) for PC

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Weebroot blocked my computer has has webroot since day 1 of purschase but last week it gave me a message of bloked due to compabilities,what do I need to do

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  • Devocap
    Devocap May 11, 2010

    Hey there solecito, do you have any other protective software installed on your computer? What have you installed recently?

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  • 117 Answers

Do you have Windows XP or Vista first of all?

There are a lot of compatibility issues when you are running more than one version of Spyware programs. As well as Inuit, AOL, Zone Alarm and a few other.

You may want to uninstall any other version of Spyware software if that is the case on an XP machine.

If it is a Vista machine, to make sure you have downloaded the newest patch as well as remove any other spyware programs.

I would suggest add/remove programs one by one, then rebooting to see if you can run your program. Delete programs you are not using anyway.

Let me know how it' goes..

Posted on Feb 24, 2008

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Posted on Jan 02, 2017

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1 Answer

Webroot and spysweeper 2011 no longer puts cookies into quarentee section


I have the same problem: Webroot 2011 no longer detects and quarantines cookies. If you go to the Webroot Support page and type "no longer quarantine cookies", it offers the generated issue: "You want to know why Internet Explorer cookies are not detected in a scan"; to which it offers the following answer: "A recent Microsoft security update (KB 2559049) [...check your Windows updater, I got this security update on my computer on August 10th...] prevents Webroot security programs from identifying spy cookies on systems where the update is applied. Although these cookies cannot be detected, your core antivirus and anti-spyware protection is not compromised. Viruses and spyware are still blocked. Webroot engineers are actively investigating options to restore spy cookie detections and any solutions will be provided in an upcoming release." (This statement is not dated; I am looking at it now, August 28th, 2011, on their Webroot Support page.) I have Windows Vista operating system and Webroot 2011 version 7.0.11.21. My Webroot Antivirus with Spy Sweeper hasn't swept up anything in scans in the last couple of weeks, but it did block an internet site last night; so I think it's still working. Hope this helps!

Aug 19, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I lost the Key Code for weebroot spy sweeper. Can somebody please help me to get my key code??? I just bought the antivirus not long ago thru internet.


You can request for your key again and they will send it back to you through your email.
You can file you request through this link : http://www.webroot.com/updates/redownload/index.php

Jan 29, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot AntiVirus w/Antispyware locks up during scan


Try running it in "safe mode" to see if you can get through it that way. Windows Safe Mode can be done by restarting the computer and pressing F8 key while computer starts.

I've had an experience with other programs working fine after using this technique.

Aug 30, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot won't sweep as per schedule


check your fire wall exceptions tab from control panel /add program(webroot spy sweeper)/check box next to this entry?

Feb 21, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Exception


Hello,i have been reading your problem and i have a simple sollution..... simply launch the start menu,then "all programs" then hover over the text "start up" then drag the spy sweeper app into the start up section.... then simply restart your pc!

thanks for your question,
have a nice day!

Sep 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

3 Answers

Driver blockt work due to compatibility issues.


A user can uninstall the Windows Vista update that is causing this issue. Once the update is uninstalled you will need to wait until Microsoft has released a fix for this issue. Otherwise, a Windows Vista update may cause this problem to occur again if Microsoft has not pushed a fix yet.
To uninstall the conflicting update, do the following:
1. Click Start
2. Click Control Panel
3. Click Programs and Features
4. Choose View installed updates
5. Select "Update for Microsoft Windows (KB943302)
6. Click Uninstall
7. Restart your computer and the update should be uninstalled

Jan 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

The connection to the spy sweeper engine has been lost or terminated. Sky sweeper will now close and restart


CLEAN INSTALL needed here.
Try un-installing after the un-install, shut down completely for at least 30 seconds, and then restart. This releases any "Locked files" for deletion.
Then do a search in 'all files and folders' - search for both Weebroot and then Spy Sweeper, with the options "Search system folders", "Search hidden files and folders" and "Search subfolders" checked. Delete all of those files found.
You should do this search and delete whenever you un-install any programs. It will remove lots and lots of leftover junk files and corrupted files taking up room on your hard drive. It will also give you a "clean install" when you reinstall or install an updated program. (Do this ESPECIALLY when updating to a NEW anti-virus programs and “Internet Security Suite” programs such as McAfee or Norton etc.)
BEFORE RE-INSTALLING Spy Sweeper
Download and install "Registry Mechanic" then do the updates prior to running it and removing anything for the first time. This will get rid of all your current Registry errors, prior to installing or reinstalling.

Dec 09, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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