Question about Philips 19MD357B 19 in. LCD Television

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DVD frozen in player

I purchased this combo unit for my mother who is in a nursing home. It "ate" a DVD and will not eject it so I am assuming the servo mechanism is stuck. I'm told the nurse tried unplugging the unit to reset, but it didn't help. It is her sole source of entertainment so I don't want to ship it back to Magnavox and it is past the 30 day Best Buy exchange window and I live on the opposite coast. Any way to jump start this player unit so it will eject? Thank you

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  • Rover3d Feb 10, 2008

    Thanks. I'll relay this information to my sister. And, fyi, the unplug was only done for a few minutes, not a few hours. Guess I'd always assumed that the circuitry would reset within 30 seconds if at all. Again, thank you.

  • parmar72 Aug 25, 2008

    Same problem. Loaded the DVD and it is playing, however when I try to pause/stop nothing happens. Eject won't work. Followed the advice in the manual, turn the unit off and then turn it on after a few seconds and it should eject smoothly. Doesn't work. Tried unplugging it, again no luck. For $397 Magnavox will replace it but they cannot tell me if it is going to be a new unit or refurbished. I'd rather spend $60 on a new DVD player I can hook up to this unit. This unit was received as a Mother's Day gift in 2008.


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One can try tapping on the tray door while pressing the eject button. The eject button must only be pressed once.

Other than the above, there is no user easy way out of a stuck loading mechanism.

Of course, there is still always prying it open but more often this ruins the alignment and it may end up with bigger problems.

Incidentally, was the reset/unplug done for a couple of hours?

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Feb 10, 2008

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