By self-test, I assume you are doing that manually on the printer. drivers downloaded/installed? right click on my computer, left click on properties, click on hardware, and then click on device manager. is there a yellow question mark by print drivers? If so, then need to load them from the internet or from your installation disk.
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Print a self-test report
Use the following steps to print a self-test report.
Load plain white paper in the input tray.
Press Setup , and then press 2 . The Print Report menu displays.
Press 1 to select and print a Self-Test Report .
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue.
Solution one: Clear the paper jam
Follow these steps in the order presented to resolve the paper jam.
Step one: Remove loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism
Solution one: Make sure the paper is appropriate for the print job
Using the wrong paper for the print job might cause the colors to be faded or dull.
Many papers have printing and non-printing sides. Make sure to load the paper with the print side facing down.
Make sure the paper type is appropriate for the project. Use HP Premium or HP Advanced Photo paper for the best results.
Solution two: Check estimated ink level
Use the following steps to check the ink level.
From HP Solution Center, click Settings , and then click Printer Toolbox . The toolbox appears.
The toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences , click the Features tab, and then click Printer Services .
Click the Estimated Ink Level tab.
Solution three: Check the print settings
Use the following steps to check and adjust the print settings for the product.
In the software program from which you are printing, click File , and then click Print .
Make sure the product is selected from the drop-down list, and then click Properties or Preferences .
Click the Features tab, and then select the print quality and paper type settings that match the print job.
Click OK to accept the new settings.
Click Print to send the print job.
Solution four: Check for defects using an extended self-test report
Extended self-test reports identify specific print quality issues. Use an extended self-test report to determine what is causing the issue.
Step one: Print an extended self-test report
Use the following steps to print an extended self-test report.
Press and hold the power button ( ), and then press Cancel .
Release both buttons. The extended self-test report print
The slow printing issue can occure even if the cartridges are out or low in ink try to check the print function by the stand alone unit by printing a self test page
Here are the steps to print a self test page:
On the front panel of the product, press Menu (or Setup) .
Press the Right Arrow until Print Reports displays, and then press Enter, Start, or OK .
Press the Right Arrow until Self-Test Report displays, and then press Enter, Start, or OK .
If the self test page takes less time to print and if all the color blocks and black block print fine the ink level are fine.
if the time for self test is also more try to clean the cartridge contacts and replace the cartridges if needed this will fix the issue.
If the printer works fine as stand alone self test and copy try to performe the steps in the below webpage:
If the issue is still un fixed try to set the print directly settings in the printer properties
Click on start >> control panel >> printer and faxes >> there look for the HP printer icon with the check mark and right click on it and select properties and then click on advance tab and under it select the print directly to printer and click on apply and ok to save the settings.
Once done try to print and check with the issue.
Hope this will fix the issue.