Question about Fellowes DM15C Shredder

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DM15C stops after 4 seconds, open bin light comes on

My DM15C shredder stops after 4 seconds, not quite enough to finish one sheet. The red "bin open" light then comes on. Turning off the main switch and then on allows it to run for another 4 secs. Alternatively pulling out the bin and replacing it also allows another 4 seconds of shredding. This can be repeated indefinitely. There are no jams. The shredder is not warm and makes no strange noises. Shredder has shredded less than two bins worth so it is not worn out. Grateful for suggestions.

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  • bfran Feb 13, 2008

    Same exact problem, I have taken it completely apart and cleaned.

  • Anonymous Mar 17, 2008

    I have the same problem and have no solution yet. 03/17/2008. Ralph

  • Anonymous May 05, 2008

    same

  • Anonymous May 16, 2008

    I have the same problem - cleaning does not help at all

  • Delta Brad May 30, 2008

    I am having the same problem and cleaning the sensors did not work. Can the sensor be replaced or at least bypassed?

  • Anonymous Jun 03, 2008

    same problem; cleaning doesn't help

  • ZAKARIAH Jun 05, 2008

    SAME PROBLEM MUST BE A DESIGN FAULT !!!

  • Anonymous Jul 16, 2008

    same problem

  • crahrick Jul 24, 2008

    stops and red light comes on no reason

  • sailknot Aug 25, 2008

    Same problem.

    I don't see the solution displayed???

  • irbrenda Jan 03, 2009

    Exact same problem today!

  • Anonymous Jan 04, 2009

    same problem

  • mjkenger Feb 21, 2009

    I have the same problem, but cleaning the sensors doesn't fix the problem.  Any help would be appreciated. 

  • Paul Stawski
    Paul Stawski Jan 23, 2014

    THANK YOU! After just a couple minutes it's working like new!

  • Michael Schroeder Apr 18, 2017

    If that does NOT work, the sensors are bad. They are no longer made. Pop the top off, takes a good hard pull as stated above, turn the motor blade unit upside down and remove the 5 screws holding the grey top on. You will see the wires for the sensors going into a connector that then goes to the circuit board. Disconnect the sensors, and then CUT the connector off that comes from the circuit board. Strip back and twist the two BLACK wires together. Use a wire nut or clamp fastener, or simply twist and tape with electrical tape. This bypasses the sensor. The unit will run fine, and the thermal overload etc. is not effected. The sensors you bypassed are for the BIN FULL shut off, so you will have to check the bin yourself, but this fixes the issue.

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I lived with the problem for 6+ Months -- drove me NUTS -- Today, I called Fellows -- Spoke to "JoAnn"... She said this works 80% of the time...
Pull out the bin -- put your foot inside to hold the shredder down -- pull up on the top of the shredder -- you WILL hear a POP as the plastic top disengages from the bottom but TRUST ME THIS IS OK! -- take off this top section (which houses the blades) -- flip it over -- you will see 6 screws total but it is the sets of 2 screws close together to focus on -- right next to the screws you will see a tiny glass sensor -- use a q-tip and alcohol to give them a wipe -- press the top back on -- bin back in -- you are DONE -- This took me less than 1 minute and it works as it did the day I got it! Go shred something!  :)

Posted on Jan 05, 2009

  • Paul Stawski
    Paul Stawski Jan 23, 2014

    Worked like a charm! THANK YOU!

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This solution worked great! Thank you

Posted on Apr 15, 2008

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The machine will autimatically run for 3-4 seconds every time you turn it on this is normal after that it is ready for shredding. This is more than likely a problem with the bin full sensors located on the underside of the shredder head. Remove shredder head from casing and turn upside down, you can find the sensors by locating the little bulbs on each side of the opening held in by two screws on each sensor. Clean off sensor bulb with a Q-tip dampened with rubbing alchol. If this does not solve the problem you more than likely have a sensor that has burned out.

Posted on Feb 22, 2008

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