Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer
Error says "COLOR INK CARTRIDGE EMPTY. REPLACE COLOR INK CARTRIDGE". I did that....the error won't clear from the printer.
I went online to Kodak's site to troubleshoot. It suggested removing and reinserting the cartridge. Did that. Error still won't clear.
Then is said to remove both ink cartridges and the print head. Clean with soft damp cloth. Let all dry and then reinsert. Did that and Error still won't clear.
I can't even turn it off unless I unplug it. I've tried that to see if it would recalibrate and of course not.
The other troubleshooting suggestion was to update the software/drivers/whatever technical term should be. I tried that and still no luck.
PLEASE HELP ME!!! I actually do LOVE the quality of my photos from this printer.
I appreciate your help.
We have the same problem with our 5500. This is the first color cartrigde change for this printer.
The above solution might void the warenty, It might work but here is a solution that I recomend.
The version of firmware you originally had on the printer when you changed the ink cartridge was bad. There is a known issue that when you put in a new ink cartridge when the printer is in the error state "COLOR INK CARTRIDGE EMPTY. REPLACE COLOR INK CARTRIDGE" the unit writes that value to the new ink cartridge so you will continue to have that error. So to fix your problem First Remove the ink cartridges and download and install the new Firmware. Then sadly you have to go get another new ink tank and install it.
If you can get through to kodak you should request reimburstment of some sort like a free set of ink tanks
Posted on Feb 28, 2008
If you are good at taking things apart and not destroying them, then the problem can usually be fixed easily.
Remove the ink carts.
on either side of the carrage there is a screw, remove both of them.
CAREFULLY slide out the silver bar those screws are holding. Be sure to note its orentation for putting the thing back in later.
also carefully remove the silver "fingers".
remove the black clip/cover on the right side of the carrage that covers the ribbon cables.
lift the head (you see 4 nipples in there-- that is the top of the head assembly)
gently pull out the ribbon cables.
on the bottom of the head is 2 screws, remove them
now the head will come into 4 parts. Nipples, Gasket, nozzle block, and a metal guard.
get some windex with amonia.
soak the parts for a day or 2.
blot dry, then let it set for atleast 2 days to be sure it is COMPLETELY dry.
reassemble, charge the ink, do the printers head cleaning, and boom. back in business.
this works 90% of the time.
Posted on Feb 10, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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