Question about HP PSC 1350 All-In-One Thermal Printer

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Printer Not Printing

Message says:"Opening printer connection failed: Unable to open the printer connection. Please check your printer connections and check for printer errors." The printer already has new ink and no lights are blinking, so why can't I print anything?

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  • Anonymous Feb 18, 2008

    When I click my Hp icon nothing comes up .when I try to install the printer the message reads" cannot install hardware, wizzard cannot find software "

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Hi,

Just try the below troubleshooting steps.That will solve the Problem.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP PSC 1300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

7.Click start - >run then type "services.msc" click OK.

8.Look for service called "Print Spooler", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.

9.Right click on "Print Spooler" and click "Restart".Close the Services window and then check it.

i would appreciate, if u respond after trying the solution.

Thank you

Posted on Feb 10, 2008

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