Question about RIM BlackBerry Pearl 8100

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Shuts off every couple of days the phone will shut itself off every time i touch it. i have to reseat the battery and then it works for a couple of days and then it does it again until i reseat the battery. it sucks

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  • sunnydii Jul 07, 2008

    My Blackberry Pearl does the same thing, usually when I have it in my pocket. It is locked. I have already returned one phone within the 30 day trial and now the new one is doing the same thing. I have to re-seat the battery to get it to restart. What is causing this? Is it the on off on the top of the phone? i don't want to go thru the restore stuff you suggest as i am novice and don't want to destroy my warranty. they told me that i had to return the phone to factory if it happens again... :-| please advise if there is another update or reason for this happening.

    Thanks.

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  • 97 Answers

Ive heard of this issue with windows based devices but its not as common with blackberries. you either have A) software corruption, or B) a bad battery.

to really test either is to get another battery and try it with that, if you continue to have the problem, do a master reset to free up your software corruption. you can back up the info first to avoid loosing everything, and the issue shouldnt transfer back over when you restore.

to do that, download desktop manager and go to backup and restore...select backup and save that file to your desktop.

when your done, go to options, security options, general settings, menu, wipe handheld.....type blackberry, hit the enter key. once your phone is turned on after a few mins, go back to desktop manager and then go to restore...if you continue to have an issue, youll need new software. contact your wireless provider on where to go for that....you will need their sw in order for the phone to work properly with their services.

Posted on Feb 17, 2008

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