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Hi, It seems that optical laser block gets fail to read data on disc and possible cause could be dirty/ clogged lens or optical laser block failure. Put lens cleaning disc in unit to clean optical lens and check DVD playback, if that does not solve the issue then optical laser block would be defective and requires replacement that would cost approx new player price. Hope these info will help. Thanks.
Hi, There is an recall from Toshiba for "bad" problem in Toshiba SD-3980 dvd player.
"Toshiba is committed to customer service and to continuously improving the
quality of its products. It has come to our attention that certain DVD players
bearing the model numbers SD-3980 and SD-K750 may at some point in their life
stop playing discs due to a component part failure. In such case, the error
message "bad" will be shown on the unit's display. Affected units will have
"SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on
the back of the unit.
If you own either of these models and experience the issue described above,
please contact Toshiba Customer Solutions at 1-800-631-3811 for information on
how to obtain a replacement unit."
Click Toshiba Support link for original message, please contact Toshiba and above number for replacement unit. Hope these info will help you. Thanks.
hi... the problem might be in ur dvd... If ur dvd is perfect and u found that ur player has some problem means the best solution is that to clean up ur dvd player lense which plays a vital role in reading ur dvd when u insert into it...For cleaning up ur lense all u need is a lense cleaner dvd available in electronic shops.. u can purchase it and play that dvd as normal one.. ur problem will get solved..
you can get the cleaning disc at any electronic store or even at some other stores like drug stores and even at the dollar store , but if the laser lens is probably to dirty to even see that disc if your player will not even read a music disc, have you tried a music disc? can it read it ? if so the cleaning disc will work.
if not then taking the player apart and manually cleaning the lens will be required
Most DVD players that would not recognize and/or play a disc even with
a known good disc inside signifies that the laser eye/lens is
not reading the disc. This could probably be attributed to: 1. dirty, damaged, inverted, blank, un-finalized burned CDs or DVDs; 2. defective, weak, dirty/dusty burned-out laser eye/lens; 3. defective slider shafting (where the laser eye's carriage moves) or some other components.
A few things you can try: 1. Use a CD cleaner (readily available from most computer shops); 2. use a can of compressed air and blow through the inside of the loaded disc area; 3. gently tap on the top cover where you estimate the reading/laser eye/lens would be; 4. gently press on the tray door once the disc is loaded.
this not be corrective, perhaps your best bet would be to seek the
services of a qualified professional such as those in a Service Center.
Alternately, your friendly neighborhood electronic shop should do just
Hope this be of some help/idea. Pls post back how things turned up or should you need additional information.