Question about Microsoft Xbox 360 Console
SOURCE: hardware problem
Simply you have a hardware failure with your Xbox 360.
Fear not though, this is a VERY common fault and perhaps more so than Microsoft would like to admit.
The problem lies with overheating. The design of the clips that hold the equipment in place for dissipating heat away from the microchips are flawed. So when a potentially dangerous heat level is reached on this chips the console resorts to the "red rings of death" hibernating state that you're all now familiar with.
Fortunately, this problem is normally fixable. Either you can fix it yourself or if the unit is still in warranty (which is likely since the warranty was extended for exactly this fault and this fault only) you can have it fixed by Microsoft.
Solution 1 - I would avoid fixing it yourself unless it is the only option. Look up "x clamp kit" or similar on google and you should be in good hands.
Solution 2 - Provided you have not opened up your 360 and broken the warranty seal behind the faceplate you should be in luck. Go to xbox.com and sign in. Once signed in go to "Support" and then "Registration and Repair". On this page register your console by entering the serial #. Click on the now registered device for more details and you will see a summary letting you know if the device is in warranty or not. Regardless of whether it is in warranty or not select "Request a new repair" from the top right. Fill in the form making sure to select the red rings issue to yes. The next page will hopefully produce an invoice with a lovely figure of 0.00. Accept, continue and follow all steps provided. Microsoft will pay to send the device to wherever they will evaluate it and send another one back. Before sending make sure that you ONLY send the console i.e. remove hard drive, cables, controllers, memory cards.
As you can probably tell I have had to use this service and on the whole I have been very pleased. Good luck
Posted on Dec 05, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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