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Maytag Neptune Washer

How do I get to the wax motor to replace it?

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  • Maytag Master
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12002535 wax motor, order online from any part warehouse local sears will do it as well, why do you need that??? just curios as to why you would be replacing that particular item, di you replace the control behind the console already??? if not check it for burn marks just above the little blue resistor just about in the middle of board

Posted on Mar 17, 2008

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Posted on Jan 02, 2017

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Maytag Neptune washer door lock doesn't lock


I am hoping you did not fry any circuit boards so your just want to know how to replace the door lock wax motor. I will leave a step-by-step youtube address that shows and explains how to do it. How to change your Maytag Neptune door latch wax motor

Mar 31, 2014 | 12002535 Neptune Washer Door Lock Wax...

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Maytag Neptune Front Load Washers Machine Control Board Repair


Component failures on Maytag Neptune Font Load Washers such as the pressure switch, wax motor, hot and cold water valve solenoids, timer motor, 24 VDC circuit, and the overall electrical buffer circuit have significant effect on the machine control board. Failed resistors on the machine control board can be used to determine failed washer components. Resistor R9 is associated with the pressure switch, R11 is for the wax motor, R51 for the hot water valve solenoid, R52 for the timer motor, R53 for the cold water valve solenoid, R143 for the 24 VDC circuit, and R162 for the overall electrical buffer circuit. The TRIAC Q6 is also associated with the wax motor while TRIACS Q3, Q9, and Q17 are for the timer motor, cold water valve solenoid, and hot water valve solenoid respectively. These TRIACS must also be replaced should the corresponding resistors fail or burn out especially when there's no power going to the associated component.

The most common problem experienced is the failure of the wax motor as indicated by the inability of the washer to advance to the high speed spin cycle with the "door locked" light not lit. Replace the TRIAC Q6 and the resistor R11 on the machine control board to get the machine back into operation. Use MAC97A6 or NTE5656 for Q6 and a 3.9 kilo-ohms carbon or carbon film resistor for R11. It is recommended to install a 1/2-ampere pico fuse in series with the wax motor to prevent damage to Q6 and R11 should the wax motor shorts out and fails again.

Replacement of the wax motor is a must before installing the repaired or new machine control board to prevent damage to the repaired or new part. Make sure the wiring harness connections of washer components are good and snug fit. Reseat the connectors several times to clean off corrosion build up both on the connectors and terminals.

on May 17, 2010 | Maytag Neptune MAH5500B Front Load Washer

Tip

Maytag Neptune Front Load Washers Wax Motor Replacement


The wax motor needs to be replaced and the control board requires repair or replacement should your Maytag Neptune Front Load Washer fails to advance to the high speed spin cycle and the "door locked" light is not turned on. This is a common issue that led the filing of a class suit against Maytag Corporation in 2004. Disconnect power to the machine prior to servicing to avoid the risk of electric shock that can lead to physical injury, disability, and even death.

Access to the wax motor for replacement requires the removal of the front panel and the top cover. Once the two are removed, disconnect the wires from wax motor terminals then pry the spring clip off and take the wax motor out. Take note of the wax motor position before removing it from the door latch assembly to make sure you fit the new wax motor properly later on. One simple and effective way to do it is by taking a picture of the door latch assembly prior to removal of any component.

Fit in the new wax motor and make sure the shaft is properly seated into the slot provided on the latch axle and secure it firmly with the spring clip provided. Reinstall the top cover and the front panel back into position once the wax motor is properly installed.

on May 17, 2010 | Maytag Neptune MAH6500A Front Load Washer

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?


I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

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Washer doesn't understand that the lid is closed and won't run. I took the lid off and tried to manually push in the swith but no luck. Washer is a Maytag Atlantic MAV6250


Door lock replacement vid and more good stuff

Bonus stuff: Wax motor 101 featuring R11 and Q6 swap out and other cool stuff

Note: both the motor control and the central control has to know that the lock is in place, so the wax motor does 2 things! It locks the door and then sends info back to the central control and the motor control on various models. So the wax motor is crucial. A red wax motor is a new and improved wax motor. What other smart pills have I got? Let see: Neptune washer manuals

Mar 27, 2010 | Maytag Atlantis MAV6451 Top Load Washer

1 Answer

Washer does not drain. Checked r11 resistor


Unfortunately, you cant replace the resistor, you need to replace the board. The cause of the R11 resistor blowing, is the wax motor for the door lock assembly. When the wax motor shorts out, the surge blows the R11 resistor on the board, requiring you to replace the wax motor and an expensive board. Major enginering error by maytag. The board costs around $240 and the wax motor is around $15

Oct 16, 2009 | Maytag Neptune Washer

1 Answer

Shut the door and will not lock after given time which results in not draining or spinning. this is a maytag neptune front loading washer


It is probably the control panel on the washer. A common problem. You can actually repair it yourself with a kit and also you will need to replace the wax motor or you will have the same problem over and over. Once the wax motor is replaced it should not happen again but in the meantime you have two components on the control board which you can replace with basic soldering (sp) skills. You can actually view a free instructional video on line - if you search wax motor you will find the site

Aug 16, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

I HAVE AN OLDER MAYTAG NEPTUNE FRONT LOAD WASHER MOD# MAH3000AWA. I AM HAVING TROUBLE WITH IT, IT WILL NOT DO THE FINAL SPIN CYCLE IT SPINS WHEN IT WASHES, AND RINSE CYCLE, BUT THE FINAL CYCLE IT JUST...


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune MAH5500B


You need to replace the wax motor, part # 12002535, every time you pull the ripcord. The cord is made to break the wax motor. Also check the control board to see if the R-11 resistor is burned out and replace the board if it is. Congrats if it is not, the control board and wax motor work together and if one is inop it will burn out the other.

Jan 20, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune


the main control board could be bad, i dont want to tell you to replace it as it is expensive. call maytag and see if you can bring it somewhere to test.

Jul 15, 2007 | Maytag Neptune MAH5500B Front Load Washer

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