Question about Acer Aspire 5500 5570-2609 Laptop

4 Answers

Crystal eye webcam will not work

I click on the icon and nothing

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  • Anonymous Feb 10, 2008

    I recently purchased an ACER 5920, and the Crystal Web Cam does not work. When you click on the icon, it is prompting me to install a product disk, which I did not receive.

  • bluffs Feb 11, 2008

    With my Acer Aspire 5520-5142 I received no instructions for using crystal eye webcam. There's nothing in the user's guide. The screen comes up with me on it, but what do I do to transmit to someone?

  • Anonymous Feb 23, 2008

    while clicking the icon its not opening

  • dvscales Mar 15, 2008

    I have an Acer Aspire 5920 with a crystal eye webcam that when I hit on the icon it shows me but there were no instructions in the manual stating how I send the image to someone. Can you help?

  • Graham Hone Mar 21, 2008

    I have an Acer Extensa 5220 and the webcam won't work. Click on the webcam icon an error message appears "cannot find device" There is no trace of the webcam hardware. I have downloaded and installed the driver files (twice) but still won;t detect USB webcam device.

    Same problem on several other identical Acer Extensa 5220 laptops, so not a hardware problem but wrong driver files ? Is there a patch ? or pre-requisit fix ie winXP upodate to get these things to work?

    O.S. = winXP proff S.P.2

    thanks for your help


    Graham Hone

  • stevechan Mar 23, 2008

    With my Acer Aspire 5520-5112 I received no instructions for using crystal eye webcam. There's nothing in the user's guide. My windows is and the drivers are up to date. But when i click on the icon it says the application has stopped working and i can't figure out why. It was working yesterday and not today can anyone help with this.

  • Nilam  Doctor
    Nilam Doctor Apr 19, 2008

    Acer Aspire 5920 Crystal Eye does not work. I tried all the combination for Bison and Sylin drivers from the websites of acer.. No hope!!!

  • horseplayer Apr 24, 2008

    i have a crystal eye webcam that is built in to my aspire/acer 5920 but it does not have an icon anywhere to RUN it! so i looked in all programs and found acer crystal eye webcam, i clicked on it and it only gives the option to i did, and then re-installed the software and still no icon or any way to run or take pics and what not. when chatting it works when i click webcam,however the person on the other side has no access...please help.

  • Anonymous Apr 27, 2008


  • Anonymous Apr 30, 2008

    nothing happens when I click on the icon

  • elgat8 May 01, 2008

    when i click in the webcam icon a light turn on next to it, but still non working. if i try to start the camera using the explorer, my computer flash the explorer crash, i need help!!

  • Anonymous May 27, 2008

    Mine used to work when I first got my laptop but I went to go use it tonight and a popup kept coming up. Every time I clicked on the desktop copied icon , it kept saying "Camera not found." So I went to the Program Files and then the Acer Crystal Eye Webcam Folder and then clicked on the actual icon for the webcam and nothing happens. This is ****...

  • Anonymous May 30, 2008

    aspire 77 crystalwebcam not working need help

  • reevelso Jun 18, 2008

    cannot find my webcam on my ACER ASPIRE 5920. WINDOWS SAYS DEVICE NOT FOUND. went to control panel but ther is no hardware related. what can i do to make it work?, thank you.

  • Anonymous Jun 20, 2008

    i clicked on the icon and it said there is a problem

  • dan11niel Aug 20, 2008

    My laptop acer aspire 4530. My crystal webcam can't work even I already uninstalled and reinstalled both Suyin and Bison s/w. Most of the display no video (no display, just blank). Suddenly it works, it's only once and very rare.
    Please help. thank you very much.

  • Anonymous Sep 20, 2008

    my crystal eye not working



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Hi Friends,
Problem with
Acer Aspire Notebook Or Laptops? Just visit the sites..
For any Software problem you can visit a link by just Click Here .
For any Hardware problem with this Notebook you can Click Here


Posted on Jul 20, 2010

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Okay i have a acer webcam but i cant ind theicon o my deskto panel or anywhere....i just ha my computer defragged so mayb thats whyi cant find it?? me!!!

Posted on Aug 27, 2009

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  • 7 Answers

5 Suggested Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Acer Extensa 5420-5687 Crystal Eye webcam

is it disabled?

Posted on Apr 30, 2008

SOURCE: acer crystal eye webcam cant use in yahoo messenger

Some newer cams are not compatible with Yahoo, check here to make sure yours is. If not (too new) then try a 3rd party software to run it through... I've used a free fun one called 'ManyCam' , if you run your laptop cam through that it should work on yahoo messenger.

Good luck!


Posted on May 17, 2008

  • 2653 Answers

SOURCE: crystal eye webcam for acer aspire 6920G says camera not found

Open the device manager and check to see if there are any yellow exclimation points.

Let me know and we'll go from there.

Posted on Feb 25, 2009

  • 129 Answers

SOURCE: acer aspire 6930G crystal eye webcam no camera found


The problem is with Camera driver.

Please uninstall the driver from Add/Remove Programmes and reinstall from media given by manufacture or download the latest driver from manufacture web site.

Hope it will work fine.

Posted on Jul 30, 2009

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1 Answer

How to use webcam on acer aoi-301 labtop

Check this first: Certain Acer laptops come with a built-in Webcam called the "Acer Crystal Eye." This Webcam is located in the center of your lid just above your LCD screen. Those models that possess this integrated Webcam also have a program with the same name. This "Acer Crystal Eye Webcam" program allows you to record video through your Webcam and save it on your hard drive.

Step 1 Click "Start," "All Programs," "Acer Crystal Eye Webcam" and click the program shortcut of the same name. This opens up the Webcam where you can see yourself, but it hasn't started recording yet.
Step 2 Click the video camera icon, which is the one second from the left under the video display. This starts recording the video.
Step 3 Click the video camera icon again to stop recording and save your video. You can also delete the video by clicking the clip's thumbnail on the bottom panel and clicking the trashcan icon.
Step 4 Locate the video file on your hard drive in your "My Videos" folder, which can be found inside your "My Documents" folder.

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My webcam shortcut not available

By default, the webcam icon does not appear on the desktop. However, if you want a quick access to your webcam application, you can create a shortcut on the desktop:
  1. Click Start, and then All programs.
  2. Click the Acer Crystal Eye webcam folder.
  3. Right-click Acer Crystal Eye webcam, click Send to and then Desktop (create shortcut).

Mar 26, 2014 | Acer Aspire 4736Z 4736G 4738ZG 4733Z...

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Can't turn on webcam on ACER aspire AZ3620-ES30P

  • Click "Start." Click "All Programs." Open the "Crystal Eye Webcam" folder. Click "Acer Crystal Eye Webcam" to launch the webcam and turn on the camera. If "Acer Crystal Eye" isn't available on the Start Menu, go to "Acer," then click "Acer OrbiCam."
  • Click the drop-down menu on the toolbar to change the resolution. Click the gear icon to change the settings.

    Click the camera icon to capture a photo. To turn off the Acer webcam, click the "X" button on the top of the window.

    Mar 13, 2014 | Acer Computers & Internet

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    I have no clue how to start the crystal eye webcam

    Please download the from and Unzip it. Run the setup.exe. It will create "Amcap" in programs. click the Amcap to start the webcam.
    Note: You need to install the crystal eye webcam drivers.

    Jun 04, 2011 | Computers & Internet

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    I have an acer aspire 5535 with a crystal eye webcam. I had to reformat. afterwwords, I could'nt find a Icon or anything for the webcam so went to acer/support and dowloaded both drivers again now I have a...

    You can right click on the icon and check it's properties.

    It should link to the proper place in your program files. This is the path specified for my icon. You might actually be able to copy and paste this into your icon properties and see if it works.

    Otherwise, you should open Program Files in your C: drive and look for the Crystal Eye folder that has been installed since you re-installed it from acer/support. Find the executable in the crystal eye webcam folder that does start your webcam properly, and then when you've found it, right click on it and specify that you want to make a shortcut to it. Then take the shortcut that appears and move it over to your desktop to replace the disconnected icon that isn't working.

    Good luck,


    May 03, 2010 | Acer Aspire 5535-5050 Notebook

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    How do i turn the webcam on my emachine e725/e525

    Click on start menu then click on all programs then click crystal eye webcam

    hope this will work

    Apr 29, 2010 | Acer eMachines 520-2890 Notebook

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    My 4315 acer crystal eye webcam is not working.

    my 4315 series acer crystal eye webcam is not working or rather cant find the icon please help thank you.

    Jan 29, 2010 | Acer Aspire 3610 Notebook

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    Cannot find the icon or whatever in order to use the crystal eye

    Right click on an open space of your desktop. Select New>Shortcut.

    When the Create Shortcut window comes up, click Browse.

    Double-click "Computer".

    Double-click "Acer (C:)" or your C: drive. It may not be named Acer.

    Double-click "Program Files".

    Double-click "Acer Crystal Eye webcam".

    Click "Acer Crystal Eye webcam" next to the small icon. (NOTE: Do not select the one that just says "Crystal Eye". It is only an icon, not the program.)

    Click OK.

    Back at the Create Shortcut window, click Next.

    Type in whatever name you want to give, or leave the default as is.

    Click Finish.

    Icon appears on desktop. Double-click the icon to begin the program.

    Dec 24, 2008 | Acer Aspire 5520-5908 Notebook

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    Acer crystal eye webcam cant use in yahoo messenger

    may be the driver files are missing .. just update it and see ...

    Oct 25, 2008 | Acer Aspire 5100 Notebook

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    Acer crystal eye webcam is always "busy"

    Try uninstalling the Acer Crystal Eye Webcam Application first... After that uninstall the webcam driver... Then reboot the computer... Reinstall the software(Acer Crystal Eye Webcam)... I think it will automatically install the webcam driver. See if the webcam work... Make Sure U have the Acer Crystal Eye Webcam installer packagebefore u uninstall the software! If that still didn't work please provide more info(Laptop model, Operating System).

    Oct 17, 2008 | Computers & Internet

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