Question about Motorola Mobility RAZR V3

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No Motorola Modem

I have installed the Mobile Phone Tools. I have a RAZRv3. I run Windows xpsp2. I use a Sierra Wireless AirCard 875u to connect to the internet.

AT&T is the providers for both phone and aircard.

I get to the Welcome to the Phone Setup Wizard. Click on cable, click on next and then it pops up the window searching for modem. It runs and runs and runs. When I check Task Manager it tells me The program is not responding.

I have no modem. I have done the Driver tool. When I go to Mototrola Driver Installation.exe in my Programs and run it it tells me
{Drivers} motmodem.sys appears to be current.

No Motorola modem in control panel phone and modem or in device manager.

I have been at this for over a week now,I sure hope you can help me.


Posted by on

  • Vickaroo Feb 10, 2008

    Hi Bajanguru

    I uninstalled MPT. Downloaded Handset_USB_Driver_32_v3.4.0

    Installed MPT, reinstalled the driver per the instructions from motodev.

    Still getting ' this program is not responding' on the handset and live update.

    Have also been getting

    Fatal error, there was a problem installing this hardware mototrola usb modem.

    After installing MPT a window pops up wanting you to do Live Update, it says if you connect with a mobile phone to make a new data connection and then the sentence is not complete.

    I have wondered since I use a wireless usb aircard if this is the reason I cannot get any of this to work.

    I don't know how to make a new data connection and if the sentence would have been complete I would have given it a try.

    They should double check their software before releasing it.

    Thank you very much for your response and suggestions.




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Try uninstallin' it the re-installing it.....or go to and sign-up and download the updated driver for the modem.

Posted on Feb 10, 2008


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