Question about RIM BlackBerry Pearl 8100

5 Answers

Keys not working

The keys on my blackberry pearl are looked. even when the phone rings i cannot answer it because the answer button is also stuck! the phone was working well before.

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  • nokeys Apr 23, 2008

    I have the same problem- none of the keys work, including the side buttons. The trackball will move up and down, but will not allow me to click on any icons. My phone rings & I am unable to answer the call.
    I have a mac, so the desktop manager that came with the phone does not work on my computer. 
    I already transfered my address book by using Pocket Mac, but my main concern in my text messages (sms), and BBMs.
    Is there anyway I can access these or transfer them to my computer? I know you can forward them through email, but I am unable to do that because the keys do not work. It's vital that I see my text messages!
    Thanks so much

  • Natalie32 Apr 23, 2008

    I have the same problem.when my phone rings, I cannot answer it. none of the key pads work. same with the side keys. please help.

  • hearts_candy Aug 03, 2008

    i took my phone out of my pocket and the screen was all black. it wouldnt turn on at first so i took the battery out. when it turned on it was the normal screen like usual and my trackball was scrolling up and down but i couldnt select anything, and the keyboard didnt work as well. i tried taking the battery out again but nothing helped it.

  • iluvya Aug 12, 2008

    i have exactly the same problem

  • Anonymous Aug 16, 2008

    I think it's a defect in the Blackberry Pearls... all you can do is pretty much a warrenty exchange... that's what i'm about to do... again...

  • sovaise Sep 02, 2008

    The keys on my BB Pearl don't work or work very sporadically. Especially my trackball can move up or down but when I click it, nothing happens and so I cannot get into my phone (since it is locked) and cannot even answer. Some water may have gotten in since my hands and/or ear was wet but did my best to dry it out in the hot Texas sun. Still acts up, though. Any thought? Thanks.

  • Anonymous Oct 22, 2008

    same problem here

  • bmand Nov 28, 2008

    my phone fell on the floor and when i picked it up the keyboard was locked. I can use the trackball to scroll up and down but can not access anything on my phone. When a call comes in i can see the call but cannot answer it. none of the side buttons work either.

  • mcs3ns0r Nov 28, 2008

    guys i have the same issue cant do much ive tried everything..what to do.!

  • Anonymous Nov 29, 2008

    same damn thing

  • golferny Dec 09, 2008

    Same problem with a brand new phone....arrrgh....

  • Anonymous Dec 28, 2008

    i need help with this as well. i was at the pool and i dont think any water got into it, but there is the ABC thingie at the top right. i really need help with this. its driving me insane.

  • Anonymous Dec 30, 2008

    brand new phone, jsut got it for christmas, and the keys wont let me dial

  • Anonymous Feb 24, 2009

    Keypad quit working for me along with the predictive text! Tryed turning it off then restarting it, that didn't work. But then took out the battery and left it out for a few minutes, restarted it andf everything is normal!!



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Hey everyone! so i had my blackberry wet! not even wet but some drops of water fell on it and the keypad didnt work, the trackball moved but didnt do anything when it was clicked.. all of the symptons many people here had! so my solution is not the idealistic one but this is what i did:
1. do a backup of all your information through the blackberry desktop manager
2. take it to a place where they fix cell phones! they know what to do
mines got fixed somewhere in hialeah, FL where there is a lot of little stores that fix cell phones and computers
the good thing is that i paid $35 which i loved since i still have my same cell phone with the same PIN!!
3. restore it in the desktop manager and everything is back to normal!
sorry if my answer isnt the one you liked but im 17 and i even cried when it didnt work after it got wet so good luck!

Posted on Feb 22, 2009

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If you havent tried this before, do a hard reset, take the battery out etc. if you have done that or if this doesnt work, run the application loader on the blackberry desktop manager that is on that CD that came with the phone.

double click the application loader icon on the screen and the application loader wizard will pop up....just keep pressing next until it comes to a white screen where it says no actions are advanced. select the first box that says erase all application data and select next. after that, select the fist butotn and the check box below that says automatically back up.

at this point, keep clicking next. its going to uninstall and reistall all of your data. it shouldnt delete anything unless theres a system glitch. but bassically youre doing a master reset. unless you spilled water on the keypad, this should fix the issue.

Posted on Feb 17, 2008

  • valerie smith Jul 01, 2011

    mines says delete all data should i click ok


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When i tried to do what you suggested for the solution, in the desktop manager i clicked what you told me to and i was clicking on the next buttons when i came to a page that said device application selection and i had to add an application and i dont know what to select..

Posted on Aug 03, 2008

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Blackberry 8110 some key not work solution

Posted on Feb 07, 2011

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Posted on Dec 28, 2009

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