Question about HP Photosmart C3135 All-In-One InkJet Printer

1 Answer

My scanner always scans with blurry lines across scanned images from it

HP Photosmart C3135 always brings up blurry or moire lines all over the scanned image, is there a solution for this?

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  • 2 more comments 
  • suika Feb 09, 2008

    When I make a copy, it doesnt make the moire lines, only when scanning images.

  • suika Feb 10, 2008

    Hi, thanks for the reply, but when I get to the Device Manager window, I can't find the Imaging Devices option or the USB composite device under the Universal Serial BUS controllers option.

  • Anonymous May 01, 2009

    its ***

  • Mohammed Rizwan
    Mohammed Rizwan May 11, 2010

    Hi,I was working for HP as Sr. tech support for All in One printer Department, newly joined at Fixya to test my technical skills.

    First we have find whether its an hardware Issue OR software Issue!..

    When you try to make copy, do u get the same result as u mentioned?If u get the same problem while copying, its an Hardware issue, plz update me about this.Let me know what happens when u make a copy?

    Thank You


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  • Master
  • 731 Answers

Hi,

I believe that you are trying to scan via HP solution center.
Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?

If u get the same lines, we have to remove the USB Composite device and imaging device drivers.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

7.Try scanning.Please let me know after following the steps!

Posted on Feb 09, 2008

  • Mohammed Rizwan
    Mohammed Rizwan Feb 10, 2008

    Hi,

    1.Click start - >run then type "twain_32" click OK.

    2.A window will open and click EDIT menu-> select all, then delete all the files and folders.

    3.Click start - >run then type "services.msc" click OK.

    4.Look for service called "HPZ PML Driver", Doubled click on it, check whether the "startup type" is "Automatic", if not changed it to automatic.Checked the "Service status" is "started".If not click on "start" button.Click Apply and OK.

    5.Right click on "HPZ PML Driver" and click "Restart".Close the window.Click start - >run then type "%temp%" click OK.A window will open and click EDIT menu-> select all, then delete all the files and folders.If u cant delete them its ok, just close the window and go to step 6.

    6.Disconnect the Printer USB cable, Insert the installation disk of your printer.If Installation wizard pops up, click on cancel/exit.

    7.open My Computer, right click on your CD/DVD ROM Drive , then click "open".Look for folder called "UTIL" then look for folder called "CCC".There you will see a file that says "Uninstall_2". Double click on that file.

    8.A run box will poppup, click OK, now you will see the command windows, hit enter the Driver that is necessary for comunication which are corrupted will be removed.

    9.After that, restart the PC and Insert the Disk and install the printer.Connect the Printer USB only if the PC prompts you to connect.After installaton completes, check the scanner.

    Thank You.

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