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Hi, Try resetting the printer to factory Defaults. First turn off the printer, then open the front cover like if you were to take the toner cartridge out. Once the front cover is open then push and hold the two buttons on the panel of the printer and turn the printer on. Make sure the front cover is open and that you are pushing the two buttons all the lights will flash and they will stop at the very bottom light and stay solid once that happens let go of the buttons and close the cover and that should reset the printer.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Check that the rear paper sensor feeler arm is not broken. It is the little black plastic tab that sticks up in the middle of the paper path when your looking at the back of the printer with the cover open. If you can't see it, it's probably broken.