I've followed these instructions to re-format my E280. The only problem is that I get stuck on step five. I launch the program go through it until it says your devise is connected in MSC...etc. I click next, and all that comes up is a message that says.
ERROR! Application failed to read the version details!'
What do it DOOOO????
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
On the left hand side of the player is a Record button, press and hold
it while connecting the player to the computer. Continue holding the
Record button until you see a new icon under My Computer called 16MB
FORMAT. Once you see that icon you may release the Record button.
Double click the file you downloaded earlier and run it. Follow all of
the on-screen instructions, and when you get to the prompt where it
asks you whether you would like to Format it, choose Yes. Once it is
done, click Finish.
6) Disconnect the player and look at the
screen. Several things will be displayed, and when you see Key Lock,
System Shutdown, move the Hold switch on the top back to the left.
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Re: FORMATTING PROCCES...DOES NOT WORK FOR ME HELP!!!
You can Format your device by using the Sansa Media Converter, Windows Media Player, or manually through "My Computer". Best and easiest way is through "My Computer".
Connect your player. Go to "My Computer" > right click "Sansa e200" > drop down to "Format".
Or do it on Windows Media Player. Connect the player and open up Windows Media Player. Go to the "Sync" tab. Click on the arrow underneath it. Drop down to "Sansa e280" and then to "Format". This can only been done in Windows Media Player 11.
Or go to format under one of the options of the Menu Bar on the Sansa Media Converter.
http://www.sandisk.com/Retail/Default.aspx?CatID=1468 How-to videos. Look under "Sansa MP3 Player" option 8. "Windows Media Player 11" option 9. For how-to methods provided by sandisk on formatting.
Let me know if you need adtional help
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Connect one end of the USB cable to your player and the other end to an open USB port on your computer. Your computer will recognize the new device.
Double-click "My Computer" on the desktop. You will see your Sansa e280 player's icon listed as a removal disk together with other hard drives on your computer.
Right-click the Sansa e270 icon. Scroll down and click "Format." When the format window opens, click "Start." The formatting will erase any current information on the drive. Depending on the memory capacity, it could be a quick process or take a little longer.
When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.
Please copy and paste the following link into your web browser address bar.
Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion 4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
You dragged & dropped files in recovery mode?
Recovery mode is only for re-installing the firmware or formatting the device if it is unresponsive.
If you are wanting to drag and drop files onto the device, the music needs to be put into the Music folder on the device.
If you do not see the Music folder, you will need to enable hidden files and folders on your PC.
Best of Luck.
p.s. - you can add to this question this doesnt work.