Question about HP OfficeJet 4315 All-In-One InkJet Printer

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Faxing errors on comcast digital voice

When i use a fax machine on comcast digital voice we get error messsages and all the pages are not received

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  • tpilot Feb 16, 2008

    I have the same exact problem. Sometimes it works and sometimes it just doesn't. I'll get a few pages through and then it sends out an error report. I also use comcast digital voice.

  • Anonymous Jun 17, 2008

    fax on comcast will not work

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6 Answers

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We may need to turn off the Error Correction Mode (ECM) on your fax machine..

Posted on Apr 15, 2010

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I have Comcast Digital Voice here and faxing is as good as an analog line with never a problem. I suspect that since Comcast's system is a dedicated local system, and not over the internet it *should* work with modems. I don't see why not. Those of you if it isn't working, try opening a trouble ticket for poor quality or something and then only drop in the fact you're faxing later on in the call.

Posted on Jun 25, 2008

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HI,THE NEXT WEEK MAY BE TAKE COMCAST FOR INTERNET SERVICES AND PHONE.BUT...I HAVE A QUESTION...MY FAX MACHINE PANASONIC MODEL KX-FPG 378 WILL HAVE PROBLEM WITH COMCAST SERVICE...???

Posted on May 31, 2008

Have already tried dsl filter with no sucess also tried vonage with seperate fax line

Posted on May 11, 2008

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Khanmohammad, the URL you provided is for Comcast Broadband service, not Digital Voice. Comcast Digital Voice IS in fact compatible with faxing:

http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2809

With that said, some devices produce a lot of noise that can interfere with their ability to fax reliably. I was told that a DSL filter can help with this.

Posted on May 10, 2008

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  • 188 Answers

Hi,

I am afraid to inform you that Comcast does not support faxing.

Please click on the web link given below to get the answer.

http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2189

Have a great day!

Posted on Mar 27, 2008

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I have an HP 8500A printer/scanner/fax. Everything works but the fax. I can receive but I can't fax out. I get error 348, 321 & 358.


Hello and Welcome to FixYa!

Sir/Ma'am these error are basically due the Communication error of Receiving/Remote Machines. But each error shows different meaning.If during fax you receive the Error 348 then it may be because of several reasons like:-
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise,Other reasons can include power outages and other power-related problems.
  2. When The call-waiting service can cause this error or the remote user pressed the Stop key while the reception was in progress.
You can solve the Error 348 by the following
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
If during fax you receive the Error 321 then it is because of:-
  1. There was a communication error with the receiving fax machine due to poor telephone line conditions.

You can solve the Error 321 by the following:-
  • Set the receiving machine to receive at a slower transmission speed
  • If the session fails after sending several pages of a large document, resend the document as several smaller documents.
  • Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

If during fax you receive the Error 358 then it is because of:-
  • The remote user pressed the Stop key, causing the session to be terminated.
  • The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote machine encountered an incompatible feature causing it to terminate the session.

You can solve the Error 358 by the following:-
  • Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.
  • Configure the local fax machine to use a slower reception speed.
  • Enable or disable the ECM setting.

I hope this solution helps you and you have clear picture in your mind.

Let me know if you have any confusion in your mind


Sir/Ma'am, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

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You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
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