Question about Creative Labs ZEN Vision:M Digital Media Player

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Charging and transfer issues on my zen m

I can't transfer songs or charge my zen m on my computer. i've replaced both the cable and the dock. when i connect it to the computer, the m turns on but it does not charge and will not transfer. i get messages telling me that the m is not connected. i tried creative's recovery tool but it doesn't seem to recognize that the m is connected.

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  • ck134 Feb 15, 2008

    thanks ctf1800. it worked!!!! very simple solution!!!!

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 12, 2008

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I need a charging cable for a Creative Zen M.


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  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
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When I plug it in to charge the player, it says "docked" as usual, but then it turns itself off and acts like I've disconnected it. It says "Low Battery" and shuts down.


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go and delete some songs by this your zen memory is free.
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How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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