Question about Brother FAX-575 Plain Paper Thermal

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Brother Fax 645 No line

Lost phone dial tone in storm on fax. Phone line ok. On line board 2 glass components with identity labels 242 O2G and 311M TM2E this one is black inside like it could be blown. What are they?

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Machine kaput. No sense in trying to repair. Make sure that in future you have a decent line voltage conditioner. Even a cheap one will blow before the Fax machine will.

Posted on Feb 09, 2008

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Our IntelliFax 4750e will not receive faxes. The line has a dial tone, and rings when called. It is set to "fax" and not "fax/tele." Suggestions?


There are a few possibilities. 1) The phone cord coming from the wall is plugged into the phone port on the fax instead of the Line port. It should be on the line port.
2) The fax have been set for distinctive ring. This causes the fax to ignore the normal incoming ring tone and is instead waiting for the distinctive ring from the phone co.
3) The modem in the fax has gone bad. If you have had any power failures or electrical storms/problems this is a possible cause.
Some models will also not answer if the machine is out of toner or paper.

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try connecting line 2 to a simple phone and chk for dial tone.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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1 Answer

Multifunction phone/fax/copier machine


Hi sythonk
1. Make sure you have a telephone cable connected the jack labelled "LINE" on your brother machine.
Go through the Menu on the LCD, Initial setup, dial tone, choose the correct dial tone PULSE or TONE.
Exit from the menu.
Pick up the handset on the fax machine, and dial your nuber to make a phone call. (To send a fax, dial the number without lifting the handset.)
Hope this will work for you. If it solved your problem, give a please rating
Cheers
luciana44

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1 Answer

Brother Intellifax 4100 unable to send fax but can receive


Is the fax sensing the paper you put in to send out? Check the little black levers that poke into the document area. They should move freely when you touch them gently with a finger, and return quickly when you take your finger off. If it can't sense the paper it won't try to send a fax. If, when the paper is inserted, the display changes from whatever it said to anything else, the paper is being sensed.
Let's try dialing manually. Just left of the 1 key is a button labeled "Hook." Pressing that will take the telephone line "off-hook," like picking up the receiver of a phone. You should hear a dial tone -- if not, try adjusting the speaker volume with the buttons just right of the numbers. Once you get a dial tone, dial a number, whether it's another fax, or your own cell phone. As far as the phone company is concerned, your fax is just a phone, calling another phone. If you can make a call, and the phone at the other end rings, we're closing in on the problem. If you can dial another fax machine manually, you can still turn this into a fax call, assuming there's paper ready to fax. After the distant fax answers, touch the Start button, and your fax should take over. If you can't dial manually, try unplugging your fax from the phone line, and replacing it with a regular phone. Can you make calls with it? If not, the fax is no longer a suspect - you have a phone line problem.
Are you at a business where you need to dial 9 to get an outside line? It's easy to forget that detail when you're using a fax, but it has to dial out just like any other phone on the system.
If you can't get a dial tone at all with the fax, but it works with the phone alone, the main board in the fax is probably bad. If you can dial manually, using the Hook switch, but the same number doesn't work when you dial xxx-xxxx-Start, that sounds like a main board problem, too.

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1 Answer

No dial tone - brother 1030 fax phone


I'm sorry to say that you've done all you could to assess the problem, and "yes" it is a modem problem

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1 Answer

Can't send faxes


First disconnect the fax from the phone line. take regualar phone and plug into the wall outlet. dial thefax number. and listen for the the fax tone.
if the line is good. connected the fax and do the follwoing:
Manual Fax mode:
Press the fax icon (should turn green)
Load the document on the scanner glass.
Dial the fax number
press Mono Start.

if not, try to find a good phone line to use.

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2 Answers

No dial tone


Very strange that there a no other symtoms.

Are you sure you are plugged into the LINE port of the fax machine?

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1 Answer

No phone service, no dial tone


First check the line with a stand alone phone.

If you have dial tone on the other phone. Plug the fax and make sure it is the line socket not the EXT socket otherwise you will have the same problem.

Other than that it is possible while the line was being worked there was a power surge on the line and it has caused the communications (modem, NCU) board to fail. In which case you will have to take it to a service agent.

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