Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Your Light engine is going out.
Posted on Jan 02, 2009
You have a defective light engine and if you call Hitachi's customer relations department at 800-654-7013, they will give you the names of some dealers in your area to come out and confirm the problem. Once the tech tells you it's a bad light engine, Hitachi will send a brand new light engine to the dealer to come out and install. If you're not under warranty Hitahci will cover the cost of the part (around$1500) but you will have to pay the install (runs $200-400 approx)
Our TV was just fixed and it didn't cost us anything. Our TV was 2 years and 2 months old and out of warranty. After several calls to the customer relations department they agreed to pay for the labor too. If you don't get satisfaction with one person call back and ask for a supervisor. My husband was very polite but firm that he thought this should all be paid for. Our tv was fixed yesterday and it is not just like new. Good Luck
Hitachi has not recalled this (although they should) but they are replacing it. Don't get discouraged if when you call them the first time, they act like they have not heard of this problem. Just follow through and have the set looked at and they will replace the part...you just pay the install. Once our light engine was replaced, the TV is like brand new. Good Luck:)
Posted on Feb 09, 2008
Your Light engine is going out. You can try a place called Vance Baldwin Electronics. They make a refurb engine, that will save you a ton of money. www.vancebaldwin.com They are not hard to change yourself.
Posted on Feb 09, 2008
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Posted on Jan 02, 2017
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