Question about Operating Systems

3 Answers

Desktop icons clicking on the icons will not open my programs, l have to type the path in RUN in order to open a program.All the advice l've been getting is to format and reinstall everything.Running W2K, repairing it does not work, l also get "access denied " a lot. In WIN 3.1 you had the PIF that directed you to the .ini files to open a program, now it is hidden away somewhere in the registry and nobody will tell me where to find it! Could you possible help me, give me an idea of what the sequence of events supposed to be when you click on an icon? Your help would be greatly appreciated. Thanks in advance! John Hilger

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  • liegnitz Feb 11, 2008

    Hi Tangoblue,
    RT clicking the icon to go to Properties is how I find the path to open a program now by pasting it into RUN and it opens,
    for instance the target for MSWORD is C:\Programfiles\MSOFFICE\OFFICE11\WINWORD.exe, having this in RUN will open the program but not from the icon, although it is in Properties target.
    Clicking on Find Target will open the address window with all the files in OFFICE11 (204), WINWORD.exe is highlighted as the target for running the program, but on the left below the address where it should be saying "OFFICE11", it says
    "%THISDIRNAME%" (no quotes). So this may be the problem. But how do you change that?
    As a matter of fact every target I open for all the different programs have the right address but they all show
    %THISDIRNAME% for the folder name, although it gives the right files for the selected program.
    Comparing to my other computer that runs W2K also, icons do not change when I move the cursor over them, only when I click on them. Also in Properties and Find Target it gives me the right name of the folder that has all the right files for the program.
    If we can find a way to give the folders the right names we'd probably have the answer...

    Best Regards,
    John Hilger

  • liegnitz Feb 13, 2008

    Hi Tango,

    thank you so much for trying.Here is what's been happening:

    The scandisk in MyComputer-Prop.-Tools-Check Now- will not work: Access Denied.So I used Start Run "scf /scannow", did not detect any problems. Ccleaner found 2767 problems, 619 safe to fix: two problems, "Remove Key" failed to fix, 1) RootHeader... and Root\Typelib....

    In Registry Cleaner: 1127 junk.

    Reboot, no option to restart in menu (used to be), shut down.

    No changes...

    Go to Windows Explorer, only way to get there through RUN "%SYSTEMROOT%\Explorer.exe", then rt clk on applic. file-no "send to" in dialogue, just Create Shortcut. Using that will only place another file in same folder (%THISDIRNAME%) but no icon on Desktop.

    Ccleaner and WiseReg have put icons on my desktop but they will not open the program. Rt clk Prop. gives the right target etc, but folder name is still %THISDIRNAME%, only way I can start Ccleaner is to put the path "C:\ProgramFiles\Ccleaner\Ccleaner.exe" into RUN, then the program will open.

    BTW, after downloading the program when it asks whether to run the program I got "Access Denied" with both programs. Had to download it to my thumb drive, open and run it from there.

    So I can't put any shortcuts from my programs on the desktop.

    Other info: OS W2k Pro ver 5.02195 SP4.

    RT clk on MyComputer: Access Denied,

    a few icons will start a program but they are the ones that have the Target greyed out in Prop. All others that have the Target in bold will not start when clicked on icon. To find "%THISDIRNAME% in the Registry was unsuccessful in both computers running the same OS. That was one of the first things I was looking for when the problem occured. One computer runs as it should, the other is problematic!

    Other things I tried: Antivirus-Symantic Corp. Edition,(no problems) AVG (no problems) repaired IE6.

    I will look for AVAST and give that a try too.

    Thanks again for all your patience, hopefully success will be ours.

    Kind Regards,

    John Hilger

  • liegnitz Feb 15, 2008

    Hi Tango,

    here is the HighjackThis log file.

    Logfile of HijackThis v1.99.1
    Scan saved at 21:35:26, on 08-02-14
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
    C:\WINNT\System32\svchost.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\GHOSTS~2.EXE
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINNT\system32\LxrSII1s.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\WINNT\system32\nvsvc32.exe
    C:\WINNT\System32\pctspk.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\System32\tcpsvcs.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\Explorer.EXE
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Spamihilator\spamihilator.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\inetsrv\inetinfo.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\WINNT\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Microsoft Office\OFFICE11\winword.exe
    C:\WINNT\msagent\AgentSvr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    E:\Downloads\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.waystowisdom.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} -

    C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper -

    {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat

    7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -

    C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

    C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -

    c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO -

    {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

    Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio -

    {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -

    C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

    files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

    C:\WINNT\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone

    Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"

    -atboottime
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone

    Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [Spamihilator] "C:\Program

    Files\Spamihilator\spamihilator.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat

    7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash

    /minimized
    O4 - HKCU\..\Run: [swg] C:\Program

    Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - Startup: Picture Motion Browser Media Check Tool.lnk = Sony\Sony Picture

    Utility\VolumeWatcher\SPUVolumeWatcher.exe
    O4 - Global Startup: Guidescope.lnk = Guidescope\guide.exe
    O8 - Extra context menu item: &Dictionary -

    http://www.ezreference.com/_/ie-com-sp.h...
    O8 - Extra context menu item: &Encyclopedia -

    http://www.ezreference.com/_/ie-com-e-sp...
    O8 - Extra context menu item: E&xport to Microsoft Excel -

    res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

    C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -

    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

    C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

    C:\WINNT\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links -

    {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
    O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) -

    http://www.ipix.com/viewers/ipixx.cab
    O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) -

    https://www-307.ibm.com/pc/support/IbmEg...
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -

    http://www.ca.com/us/securityadvisor/vir...
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient

    Class) -

    http://messenger.zone.msn.com/binary/Mes...
    O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) -

    http://download.mcafee.com/molbin/iss-lo...
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -

    C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
    O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. -

    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. -

    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. -

    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: DefWatch - Symantec Corporation - C:\Program

    Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) -

    VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: GhostStartService - Symantec Corporation -

    C:\PROGRA~1\NORTON~1\NORTON~1\GHOSTS~2.EXE
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

    Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

    Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel

    32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program

    Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program

    Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program

    Files\iPod\bin\iPodService.exe
    O23 - Service: Lexar Secure II (LxrSII1s) - Unknown owner -

    C:\WINNT\SYSTEM32\LxrSII1s.exe
    O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec

    Corporation - C:\Program Files\Symantec_Client_Security\Symantec

    AntiVirus\Rtvscan.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec

    Corporation - C:\Program Files\Norton SystemWorks\Norton

    Utilities\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -

    C:\WINNT\system32\nvsvc32.exe
    O23 - Service: W2K PCtel speaker phone (Pctspk) - PCtel, Inc. -

    C:\WINNT\System32\pctspk.exe
    O23 - Service: Speed Disk service - Symantec Corporation -

    C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -

    C:\WINNT\system32\ZoneLabs\vsmon.exe



    I ran Spybot and it found 1 problem

    "Microsoft.Windows.File.exe" expanding that it gave me "Settings

    HKEY_CLASSES_ROOT\exe\!=exefile"

    Then a Warning: Problems in the include file "C:\ProgramFile\Spybot-Search_Destroy\Includes\Trojan.sbi"

    See include error log for details.Click OK.That must have done some good, since I can open programs with clicking on the icons now.

  • liegnitz Feb 17, 2008

    Hi Tango,

    Thank you so very much for being of assistance.The comp. runs better than it has in a long time. I think the major problem was in the registry entry "Microsoft.Windows.File.exe" expanding that it gave me "Settings
    HKEY_CLASSES_ROOT\exe\!=exefile", after that got fixed all changed for the better. What exactly does that entry do? I don't know what happened to that trojan.sbi file, it did not say. Although Spybot seems to know about it and the have a patch to download. Only problem I still have is the "%THISDIRNAME% on my folders. I will take SirHanz's advice (thank you SirHanz) and run combofix.

    I know I got a lot of junk on my comp. but I am a packrat!

    How do I interpret the HighJackThis logfile and remedy the situation? It will never boot up as fast as my 3.11 system but I can strive for it! As usual, any help is greatly appreciated.

    Best regards,

    John Hilger

    P.S. all my icons have gone back to their original symbols!!

  • Patrick  Haines
    Patrick Haines May 11, 2010

    Hello John, I hope we can help you here. First I am curious as to the problem at hand. You said "clicking on the icons will not open my programs", does your cursor recognize the icon, I.E. does it change as you move over the icon. If it doesnt let me know.

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YOU MAY WANT TO RUN COMBOFIX AS WELL, YOU WILL FIND IT AND INSTRUCTIONS ON THE MAJORGEEKS WEB SITE.

Posted on Feb 15, 2008

John....You have probably taken a "hit" to your disk. Here is what you need to do in sequence.

1. Run scandisk in "through" mode.
2. Download Ccleaner and run the registry cleaner (also the Application and Windows portions if you like). It's free.
3. Download Wise registry cleaner (also free) and run it but only delete the "green checked" boxes unless you really understand your registry.
4. Check and see if the above fixes the problems.
5. If not, one at a time, delete the "offending icon" and going to the application folder file, send a shortcut to the desktop for the .exe application. One at a time so you don't get confused. If not familiar with this simply right click on the application and follow look for "send to"....click and go from there.
6. If (and perhaps you should just do a couple initially and test them) this does not fix the problem then write down the value %thisdirname% and using regedit do a find (and find next) for this value. To run regedit type the name in the "run" box. BE VERY CAREFUL YOU DO NOT DELETE ANYTHING EXCEPT THE KEY (NOT JUST THE DATA) OR KEYS THAT HAVE THIS VALUE.
7. If that does not do it get back to me...there are other things to do.
8. FYI.....when you click on a icon....a hyperlink....all it does (as shown in properties) is execute whatever the file is there.
9. One last thing I did not mention....or ask...is what O/S are you using and does it have "restore" ability...as in ME and subsequent Windows versions. If so...you might also try this or a repair (O/S dependent). If you attempt the latter after the former has failed make sure you go back to a time frame immediately before the problem you encountered.
10. This somewhat general dialog applies to many Windows problems by the way...not all...with the exception of the regedit step.
11. If you have a problem a month and spend a couple hours each time (part of the user friendly learning since Macroshaft refuses to make a reliable O/S) I have written a generic step by step solution to "any" problem. I occassionally give it away free but more often charge $5.00 for it...(that way I know some really wants it and I am not wasting my time). It will keep you out of "repair shops" 99% of the time and addreses (which repair shops do not) software issues. Their modus operandi (as is much of the dialog you have apparently received) is format and reinstall...well, the repair shops do it as it can hours (days?) to track down a software issue (particularly when they are combinatorial) and few customers can afford the price. Those who have not been through the pain....and many that have who wish to avoid it...just do the format / reinstall thing. Being Norwegian I have this (ahem) stubborn streak and have wasted days "figgering out" what the problem really is / was.

Let me know if the above does not work....and if you do not do the following on the following schedule I suggest you do.

-Have an active anti-virus (I use Avast - it's free)
-Run Ccleaner at least weekly (and two other safe registry cleaners - can give you name - all are free)
-Benchmark yourself with HIjackthis...what is there / not what crap programs add.
-Run both Spybot search and destroy and Ad-aware weekly (or more often).
-Run scandisk weekly and once a month (overnite) in through mode).
-Defrag one monthly.

If you do all this you will defeat Macroshaft and purveyors of both non-quality software and malicious software. The defeat of MS is imperative....I'll explain. Since Win 3.1 (although Vista may have something) MS has never developed a real registry cleaner. Why not? It's simple....the registry is nothing more than a look up table. To clean it would reduce the time it takes to find something (response time). It's far better to create bloat ware and sell more operating system cuz' the dumb dumb user just thinks his machine is old and getting slower (an interesting concept but only valid to living organisms). FYI left unattended the registry can become huge...I have cleaned machines with 1/2 million entries....I run different operating systems but my Windows 98 machine has 67,000 entries and is as fast as XP on the identical dsl line....and xp has twice the memory and 8 times the cpu horsepower....kinda gives ya something to think about.

End of sermon....good luck. Let me know. Tango.

Posted on Feb 12, 2008

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If you can right click on your icon you will discover it pops up a menu. Select properties and then modify the command to point to where the .exe, .bat, or .com (all executable files) are. An easy way to find them is to use Windows Explorer, go the application folder (typically under Program files), open it and find the (major) .exe file. You can also send a new icon to the desktop by right clicking and creating a shortcut.

Post back if this does not work with a precise description of what occured. If this fixes the problem I suggest you take the windows tour. It will save you a lot of time in the future. Tango.

Posted on Feb 09, 2008

  • 1 more comment 
  • Stephen Jones Feb 14, 2008

    You did not comment about higack this.....run it (scan mode) and paste it back to me. Also run Spybot search and destroy and let me know results....also what version of windows are you running...can you do either a restore to a known good time of system files or a repair.....(not a reinstall)? Tango.

  • Stephen Jones Feb 16, 2008

    You had (or have) at least one trojan. That could have been responsible for all problems, only one, or only be partially responsible and you could still have problems (only you can tell). In any event glad you found the one trojan and trust you either deleted or quarrantinned it. Back to your hijack this log....A) You are running a lot of memory resident stuff. B) Based on the fact that your are runnng wndows 2k as well I conclude you are also runnning on an older machine. C) I therefore conclude you machine is probably not very quick...(it's overloaded). D) I also have this fundamental belief that the more you load the greater the chance of conflict. I suggest you get rid of at least half of the stuff you autoload. That's all.....Tango.,

  • Stephen Jones Feb 17, 2008

    Suggest you do some homework on the specific trojan found and what happens long term when you execute that file (past tense). Being a packrat of tools, utilities and applications you use, even only once in a great while is fine. Every guy and a gal with even a minor geek bone in them does the same......but the difference is they know what they are and what they do. Having chastised you let me now explain. You have 7 web addresses in your log. Those lines are unnecessary. If they are important to you put a shortcut on your desktop for when you need to go there as opposed to keeping them memory resident. You are running simultaneously two antivirus packages.....I suggest you get rid of Norton and use only AVG. These take a lot of time to "check" "everything". And I could go on with recommendations but I think you need to spend some time (if you want a machine that performs at some reasonable standard) learning a bit more. The other "stuff" you have memory resident perhaps does not need to be? i.e. How often do you use skype, connect your ipod? etc.?
    Another item to possibly address is going to add/remove programs and getting rid of everything you have not used in three months.

    A summary....Despite being a packrat and running a ton of stuff memory resident you were unable to avoid a trojan. Why? Because an "essential" to safe computing, Spybot S&D, wasn't there. Are there other essentials....yes...will I serve them up carte blache.....no...but if you poke around CNet downloads, and DO YOUR HOMEWORK, or google for information you can find the basics. Have a good one....Tango

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1 Answer

The all programs is blank after the system is infected, has windows xp. already run superantispyware, hijack and dial a fix . now the infection is not popping up, but teh all programs is blank except for...


Well, can you still access the programs from the Start Menu or from the icon/s on your Desktop? If so, folders inside the "All Programs" folder might have been hidden by the virus/es. This is very common and sometimes, they couldn't be unhidden, but you will be able to run the program without any problem after the virus/es is/are removed or cleaned. First try this step, open "Control Panel", double-click "Folder Options" and when the Folder Options dialog box is, click the "View" tab, scroll down and select the "Show Hidden Files" radio button, again scroll down and uncheck the "Hide Protected Operating System Files (Recommended)", click "Apply" and then "Ok", now go to All Programs folder and check whether programs folders are shown or not.
Here are few tips I've posted regarding this issue [click HERE and HERE.]

Let me know if you need further help.
Good Luck.
Thanks for using FixYa.

Apr 15, 2011 | Operating Systems

1 Answer

Logged on and my email icon was missing as well as other icons. tried to start outlook and the message is simply cannot start outlook. cannot make google my home page as dell4me contiues to override any...


This issue may occur if you deploy Outlook 2003 with the Microsoft Office 2003 Custom Installation Wizard and specify a personal folder (.pst) file in the Windows Installer transform (MST file) by using the Default location for PST files path option. The problem occurs because you specify a file name instead of a folder path.

To resolve this issue for future installations of Office, use the Custom Installation Wizard to edit the MST file. To do this, follow these steps:
  1. On the Change Office User Settings page (page 10 of 24), expand Microsoft Outlook 2003, expand Miscellaneous, and then click PST Settings.
  2. In the right pane, double-click Default location for PST files, and then type the path that you want in the Default location for PST files box. For example, type %USERPROFILE%\Local Settings\Application Data\Microsoft\Outlook\.
  3. Click OK, and then follow the steps to complete the wizard. When you have corrected the MST file, deploy Office by using the correct MST file.
To resolve this issue for an existing installation of Outlook that is experiencing this problem, specify the .pst file by using the Mail icon in Control Panel.

Or If you are receiving and Err like
Error message when you start Outlook: "Unable to open the Outlook window," "No profile has been created," or "The list of Profiles cannot be loaded"Follow the step's below:This issue may occur on a computer that is running Windows XP if the Outlook.exe file was configured to open with the Windows program compatibility mode setting. When you set compatibility for Outlook to Windows 95 or to Windows 98/Windows Millennium Edition, Outlook displays this error message. This is because the location of the Outlook Profile information in the registry differs on a Windows XP-based computer.

To resolve this issue, follow these steps:
  1. Locate Outlook.exe.

    Outlook.exe is typically located in one of the following folders, depending on the version of Outlook that you are running:
    • Microsoft Office Outlook 2010 C:\Program Files\Microsoft Office\Office14
    • Microsoft Office Outlook 2007 C:\Program Files\Microsoft Office\Office12
    • Microsoft Office Outlook 2003 C:\Program Files\Microsoft Office\Office 11
    • Microsoft Outlook 2002 C:\Program Files\Microsoft Office\Office 10
    • Microsoft Outlook 2000 C:\Program Files\Microsoft Office\Office 9
  2. Right-click Outlook.exe, and then click Properties.
  3. On the Compatibility tab, click to clear the Run this program in compatibility mode for check box.
  4. Click OK.
  5. Try to start Outlook. If you receive error message again, use Method 2.
Regard's
Pcs365.8

Jun 16, 2010 | Microsoft Windows XP Home Edition

2 Answers

I lost all icons on desktopand cannot redisplay .how can i do this?


Might be someone's prank or you could have mistakenly unhide your desktop icon.. You can try unhiding the Desktop icons.

Right click on Desktop, Go to "Arrange icons by" and check mark/click on "Show desktop icons"


8c22d9a.jpg
If this doesnt help, might be someone deleted/moved your desktop items and uncheck options from customized desktop. Or finally some softwares to unhide desktop icons.( if prank) check your add remove programs

Right click on desktop and click on properties, below windows will open uup-> go to "Desktop", below click on "Customized",-> and select options you want to see on desktop
be780c2.jpg

Hope this helps

May 21, 2010 | Operating Systems

2 Answers

Have multiple users but only some have microsoft


All the users on your system will have the access to WordPad. Wordpad comes with operating system & all can access

To open MS WordPad, click "Start," "All Programs" and then "Accessories." Next, click on the "WordPad" icon.

To put it on desktop, you can right click the "WordPad" icon and click on "Send To" -> "Desktop"

If other uses doesnt find WordPad on the above location. You can still open it going to "Start"-> "Run" on the space type "wordpad" and click ok and it will open up wordpad.

Hope this helps

May 21, 2010 | Microsoft Windows XP Professional With...

1 Answer

Virus called security tool attacking my computer


  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you find this is the case when following these instructions, then you will need to download the requested files in this guide to another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to Security Tool so that it does not interfere with the cleaning procedure. To do this, download the following file to your Desktop.

    rkill.com Download Link

  4. As this infection hides the Windows desktop, we need to open up a window that allows us to see the icons.

    If you are using Windows XP perform the following steps: Click on the Start button and then click on the Run menu item. When the Run box opens, type %UserProfile%desktop in the Open: field and then press Enter on your keyboard. If you are in Windows Vista or Windows 7 perform the following steps. Click on the Start button and type %UserProfile%desktop in the Search field at the bottom of the start menu. Then press Enter on your keyboard.
  5. You should now see a window that shows all of your desktop icons, including the rkill.com program. Now double-click on the rkill.com in order to automatically attempt to stop any processes associated with Security Tool and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Security Tool when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Tool . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of the guide.

    Do not reboot your computer after running rkill as the malware programs will start again.

  6. Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link


  7. When the file has finished downloading, look on your desktop for mbam-setup.exe and right-click on it and select Rename. The title of the program will now have a blinking cursor where you can edit the name. Please change the name of the program to Explorer.exe.

  8. After you rename the mbam-setup.exe to Explorer.exe, close all your programs and Windows on your computer, including this one.

  9. Double-click on the icon on your desktop named Explorer.exe. This will start the installation of MBAM onto your computer.

  10. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing and is at the last screen, make sure you uncheck both of the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware check boxes. Then click on the Finish button. If Malwarebytes' prompts you to reboot, please do not do so.

    If you receive a code 2 error while installing Malwarebytes's, please press the OK button to close these errors as we will resolve them in future steps. The code 2 error will look similar to the image below
  11. As this infection deletes a core executable of Malwarebytes', or does not allow it to run, we will need to download a new copy of it and put it in the C:program filesMalwarebytes' Anti-Malware folder. To download the file please click on the following link:


    Malwarebytes' EXE Download

Mar 30, 2010 | Microsoft Windows XP Home Edition

2 Answers

On my pc not any icon or start menu can be shown only wallpaper can be here


To solve this issue..

1) Click CTRL+ ALT + DEL at a time..

2) You will find Task manager option..

3) From that select process tab..

4) Then select explorer.exe...  And select end process..

5) Then select application tab...

6) And click o new task..
 
7) In the bar type explorer.exe..

8) Then select ok..

Now the icons will be reloaded.

Jan 02, 2010 | Microsoft Windows XP Professional

1 Answer

This program cannot be run under win32 mode.


To correct and solve this error, follow this steps:

1. Run Task Manager (Ctrl-Alt-Del or right click on Taskbar)
2. Stop wscript.exe process if available by highlighting the process name and clicking End Process.
3. Then terminate explorer.exe process.
4. In Task Manager, click on File -> New Task (Run…).
5. Type “cmd” (without quotes) into the Open text box and click OK.
6. Type the following command one by one followed by hitting Enter key:

del c:\autorun.* /f /s /q /a
del d:\autorun.* /f /s /q /a
del e:\autorun.* /f /s /q /a

c, d, e each represents drive letters on Windows system. If there are more drives or partitions available, continue to command by altering to other drive letter. Note that you must also clean the autorun files from USB flash drive or portable hard disk as the external drive may also be infected.
7. In Task Manager, click on File -> New Task (Run…).
8. Type “regedit” (without quotes) into the Open text box and click OK.
9. Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
10. Check if the value name and value data for the key is correct (the value data of userint.exe include the path which may be different than C drive, which is also valid, note also the comma which is also needed):

“Userinit”=”C:\WINDOWS\system32\userinit.exe,”

If the value is incorrent, modify it to the valid value data.

Sep 01, 2008 | Microsoft Windows XP Professional for PC

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