Question about T-Mobile Wing™ Smartphone

7 Answers

T-mobile wing screen cracked -less than 2 month old

I called T Mobile to report a crack of my T- Mobile wing. but the rep said that the manufacturer don't have any data that the screen breaks.this is because they don't want to replace their cheap product. I have to pay $175 for the part.

Posted by on

  • 11 more comments 
  • Anonymous Feb 24, 2008

    When my Wing LCD cracked less than a week after I received it, T-Mobile sent me a new one, though they are now claiming that I caused the damege and must pay for it. Yesterday, the LCD on my replacement cracked, less than a month after I received it. I think the problem may be going from cold to heated spaces. Otherwise, they may have just underengineered the larger screen -- doubling the size of a screen quadruples the structural loading on the same. I suspect we are seeing the tip of an iceburg here.

  • wubanga23 Mar 03, 2008

    Have a hair line crack on the lower right part of my screen.......

  • Anonymous Mar 16, 2008

    I had the T-Mobile Wing ONLY for 1 month and the screen has several cracks in the screen. The T-Mobile representative did NOT offer any kind of insurance and now they say that you need insurance to fix the screen. After being a customer for over 5 years, the representative was more than willing to cancel my service immediately and bill me.

  • nena777g May 28, 2008

    same problem here stupid screen broke after having it less than 2 months. Called tmobile and the rep told me that screen is not replaceable and was quick to offer to look up pricing on a new phone.

  • Anonymous Jun 21, 2008

    I bought the T-mobile wing...and I have only had it for 5 days.....and it broke. I brought it back to T-mobile and they said they cant do anything about it because it is physical damage. They said I have to pay 150 dollars to get the phone repaired....and I have only had it for 5 (horrible) days. This is the biggest ******** move by T-mobile. I have been a customer for over 6 years...and this is how they treat their customers....word to the wise: stay away.

  • dark_dathan Oct 12, 2008

    my phone was about 2 months old when the screen cracked when i set it down.

  • joveismad Oct 29, 2008

    I've had my phone for under a year - no idea how the screen cracked in my coat pocket, but I didn't get (or know about) insurance and apparently there's no warranty. Damn you, Catherine Zeta-Jones!

  • Anonymous Feb 03, 2009

    i had the exact same problem but in the end i purchased thescreen for 45dll with tools and everything on ebay, which in the end was cheaper then having their stupid warranty

  • bokachef Feb 21, 2009

    I change my screen 3 times now it broke after 2 days and without any touch inside my pocket

  • Anonymous Feb 23, 2009

    my sceen cracke d when some onr hit my phone

  • Anonymous Apr 04, 2009

    My screen cracked and I don't know how it did. Does anyone know how I can fix it?

  • Anonymous Apr 13, 2009

    hate wings even chicken wings

  • Anonymous Apr 30, 2009

    my screen crack but not on the inside calls still come in but im not able to see whos calling / i will like to know if i can get a new screen and if i can how ?



7 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

If you're not confident in your ability to tear apart and re-assemble small electronics (or you just don't have the time), you might want to consider hiring a professional service to do the repair. I actually run a small company called Jet City Devices that does a full screen replacement for the T-Mobile Wing. It's a mail in service that is significantly less expensive than buying a new phone and the entire process takes less than a week.

Just another option for people that might not feel comfortable doing their own repair.

Posted on Feb 23, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have had my Wing for about 3 months. I have dropped this thing multiple times... even on concrete which knocked the cover off and the battery out of it and it hardly even got a mark on it. No problems with mine. I dropped it HARD a few times.

Posted on Feb 04, 2009


I've had my wing since august and when i went to turn on my phone from standby, nothing happened except the back light lit up and so did the buttons. i talked to a tmobile rep and he said try taking the battery out and putting it back in which then killed the phone completely. tmobile said they have no problem sending me a replacement free of charge though.

Posted on Oct 22, 2008

Wow i had mine for a year and it shattered now the screen doesnt even turn on.. its stupid i think the wings a scandal cause now rare occasions it turns on yet no color at all.

Posted on Aug 02, 2008

Me too, i live in nyc and still no problem..if you keep it in the case, there shouldnt be an issue.
but yesterday my screen turned white
its not that the screen broke cause when you switch it from portrait to landscape the lower and uper half shows correctly..
soo whats wrong and how do i fix it
i took the battery out and all..

Posted on Jun 29, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 113 Answers

You can get a replacement WING LCD screen with the touch screen at for $55

Posted on Mar 31, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Sorry All, I have had my Wing for 7 months now and never cracked or scratched the screen. I live in NYC so im always walking around in hot and cold so its not any weather condition as someone suggested, i take care of it keep it in the case when im not using it. Ive also never dropped it - yet!!!

Posted on Mar 07, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

T-mobile wing LCD cracked problem

HTC is the manufacterer of your Wing.  They have a repair program. This is their information locally for you:
 Address: 147, Yakal St. Makati City, Philippines
Tel: +632 7283388
Fax: +632 7283333
Opening hours: 1.Service date: Monday to Saturday (not included public holiday) 
2.Service hour: 09:00 AM to 06:00 PM (Monday to Friday )
3.Service hour: 09:00 AM to 12:00 PM (Saturday)

Jan 12, 2009 | T-Mobile Wing™ Smartphone

1 Answer

Broken lcd screen, need instrictions on how to replace it.

I have the tmobile wing and I have a cracked screen. I also master rest phone so now I can only accept in coming calls unless I use the voice activation to call out.

Oct 28, 2008 | T-Mobile Wing™ Smartphone

1 Answer

Cracked screen

Buy a new screen from ebay and then use these instructions to replace the old one:

Jun 26, 2008 | T-Mobile Dash Smartphone

1 Answer

T mobile wing

yo i cracked my screen too the only thing i can say is look online and find the best site u think is cheap enough and send it to them to fix. i sent my phone out this morning and i should get it back tomorrow i paid 170 for it. its alot but its for over night i think its like 130 and they send it like a weet later.

Mar 01, 2008 | T-Mobile Wing™ Smartphone

3 Answers

Cracked Tmobile Wing Screen

My Wing LCD has cracked twice. The problem is in the design, and T-Mobile will need to fess up.

Feb 07, 2008 | T-Mobile Wing™ Smartphone

14 Answers

T-mobile wing lcd replacement

i went to for my replacement LCD only cost $55 and came with the T5 Torx screwdriver

Jan 18, 2008 | T-Mobile Wing™ Smartphone

1 Answer

Broken screen

pocket pc techs can repair for 169.00 plus shipping

Dec 06, 2007 | T-Mobile Wing™ Smartphone

11 Answers

Wing Touch Screen stopped working

call tmobile and ask for a hanset exchange if it hasnt been a year since you bought it then they'll prbally give you a new free one

Nov 01, 2007 | T-Mobile Wing™ Smartphone

Not finding what you are looking for?
T-Mobile Wing™ Smartphone Logo

1,384 people viewed this question

Ask a Question

Usually answered in minutes!

Top T-Mobile Computers & Internet Experts

ismael castillo

Level 2 Expert

318 Answers


Level 3 Expert

81400 Answers

Edward Talavera
Edward Talavera

Level 2 Expert

140 Answers

Are you a T-Mobile Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides