Question about HP Photosmart C5180 All-In-One InkJet Printer
When I try to scan a picture to my Mac (leopard OS) I get a msg stating "Refer to device documentation to troubleshoot". Nothing in the Basic Guide for the HP C5100 talks about scanning direct to a computer. Any reason it won't?
I had the same problem and got solved by speaking to the helpful HP helpdesk - all that I needed to do was delete my installed HP software and redownload it from the internet and now it's working
Posted on Jun 28, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
An Intel Mac
OS 10.5 (Leopard) or later (including snow leopard, lion, mountain lion and even mavericks)
there IS a fix: Just download the free Vuescan software for Mac, then use it to scan with the MF4018.
Go to: http://www.hamrick.com
Download Vuescan for Mac OS X
Install it, and start the application. It will recognize any scanners attached.
NOTE: If Vuescan asks you to identify your printer, you will not see the MF4018 listed. Choose the MF4010 instead - the 4010 and the 4018 use the same drivers.
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