Question about HP Photosmart C5180 All-In-One InkJet Printer

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Wont scan to my Mac

When I try to scan a picture to my Mac (leopard OS) I get a msg stating "Refer to device documentation to troubleshoot". Nothing in the Basic Guide for the HP C5100 talks about scanning direct to a computer. Any reason it won't?

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  • Anonymous Feb 16, 2008

    Yes, I have the same problem. Last week it was scanning from the printer to the computer just fine, and now this "refer to device documentation to troubleshoot" is popping up on the phososmart screen. i don't know what to do.

  • Klovelac Mar 10, 2008

    I have the same problem.  I installed Leopard to my Mac and now the HP C5180 will not scan to my computer.

  • stopdk12 Mar 20, 2008

    same here...won't scan.


  • royzoi Mar 24, 2008

    same. help?

  • Anonymous Apr 24, 2008

    I cannot scan to my computer from HP Photosmart C5180 All-in-one since installing Leopard. Does anyone have any ideas?

  • taylor918 Apr 24, 2008

    Same problem with the HP officejet 5510 all in one.



  • Anonymous Apr 29, 2008

    Same problem with the C5180

  • Anonymous Jul 01, 2008

    Scanning program crashes and then refuses to find the scanner

  • Anonymous Jan 18, 2009

    same here................

  • jdixon09 Feb 10, 2009

    I have a pc and I have the same problem. everything works except scanning photos into my computer.:(

  • Anonymous Feb 15, 2009

    Same here.

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I had the same problem and got solved by speaking to the helpful HP helpdesk - all that I needed to do was delete my installed HP software and redownload it from the internet and now it's working

Posted on Jun 28, 2008

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