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its a titywity prob sir. i have also faced it .it sometimes work some times doesnt.
if u have installed the scan gear then u have u use a scanner software life adobe etc to access the scanner through it.
u can also use word,photoshop,corel etc to access it
Firstly, the machine must be connected to a pc or network. Secondly, you must scan the document to a pc so, after you have switched on, as you have, the scanner so that it says 'online' you will need to go to the pc and 'PULL' the document to the pc from the scanner. However, to do this you will need to have installed NETWORK SCAN GEAR on your PC inorder to SCAN. When you install the software, you will need to DISCOVER the scanner before it will be ready for use. So, a recap:
1. You NEED a program called NETWORK SCAN GEAR on your PC
2 Your ir2230 must be connected to a PC or network
3 You need to DISCOVER your ir2230 from your PC
4 You then need to INSERT picture FROM SCANNER and select your ir2230 from within a program such as WORD using NETWORK SCAN GEAR
Do you have the send feature or just scan? If just scan you need to install scan gear to the computer you want to scan to and configure scanner, than can pull scan fro canon to any viewer installed on your computer. If you have the send feature, make a folder on the c drive of the computer , share the folder with all permissions. Touch send on screen, reg. new address, touch file, arrow down to smb file, browser button to see your network, highlight your network, touch down highlight your computer name, enter user name and password as shown, log in to your computer from canon and highlight the shared folder and hit ok. you should now be able to send to that shared folder
Ir 2016, can be onlly pull scanner, so that means that you must have installed scan gear, selected in scan gear, and over microsoft word or similar insert scan ( INSERT PICTURE FROM SCANNER OR CAMERA ), but the machine must be in scan mode, put original on platen or dadf, and then "pull it"from PC.
its waiting for the command from the computer. in order to use scan you have to down load the canon scan tool from imagerunner.com / support/ downloads/ office products/ then canon network utilities. look for network scan gear tool ... down load save open run setup then open the program and you can either let it search for a scanner or you can put in the IP adress for the copier. then under your scanning software ( ADOBE PRO) eg. you selesct the scan gear tool as the scanner. to scan a doc you put paper in feeder select scan online then from your computer tell your software to scan good luck
you need to down load the network scan gear tool www.imagerunner.com support downloads office /production then look for canon network utilities... down load scan gear tool [ not color}this file will have to be unzipped then run it... this will set a program in your program files open the one that says scan gear tool when opens either type in the device ip adress or you can select discover. once you do this you select it as the scanner in your scanning software Adobe Pro etc. you also must select scan on the copier then online before scan will happen