My home phone (lan line) keeps crossing lines with someone else. When people call the line is constantly busy. This has been happening for 12-15 hours now. I unplug and leave the phone, then plug it back in..I switch phones from one room to the other and still nothing. Both phones in the house are like this...and we doubt its the phone. Can you help me?
If you are in a private residence go to the demarcation box and unplug the phone jack that connects the line to your home. Plug your phone directly into the jack which is now looking at the line and has eliminated your house wiring from the circuit. Make an outgoing call and have someone call you back. If the trouble persists, the trouble has just been proven to be on the line which is a phone company problem. Busy signals occure when a short is detected on the line so you may have cable trouble in your area. Thank You. Jerry
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Write up your business plan. A business plan can provide you with a clear outline of what you want to do and how you are going to do it. It can also help you gather your ideas together, fine-tune your business idea, and help you secure funding if needed.
Specifically for an answering service business, you need to determine the type of business structure you will be creating, whether it's a proprietorship, partnership, LLC, or corporation. You should mention your services, packages, and pricing structure to determine how much capital you will bring in and how many clients you will need to book to get yourself in a profit margin.
Check with all local, state, and federal guidelines for establishing a telephone answering service. Follow the rules, and file any necessary paperwork to create your business. For instance, do you live in an area where it is legal to work from home? Are there any special guidelines you must follow to work from home in your area? Are there any other zoning concerns?
Open a bank account solely for your business funds. Use the money from this account to purchase your business equipment and pay your utilities. Do not make any personal purchases out of this account. Deposit all business income to this account, and withdraw paychecks from there to place in your personal account.
Invest in phones and phone lines. Start small, because you do not want too many lines and not enough clients to fill them. Look for a phone that features the ability to transfer back and forth from 1 line to another so you can answer and take messages for different clients from a single location. Your phone system should also accommodate several different mailboxes to catch messages for calls that come in when you cannot answer them.
Set up 1 phone line for each business. When you've run out of room for phones or your phone company says you cannot have any more lines, your business has expanded enough to need an office space and additional employees. One line per business is easier to manage than multiple lines for the same client. Starting with 1 line and 1 client will make it easier for you to gauge your workload to determine what you can handle.
Contact various businesses via telephone or email to determine if they are interested in your services. Medical businesses are an ideal place to start because their patient schedule often makes it hard for someone to be available to answer the phone. Use your business plan to pitch your pricing, service offerings, and hours of availability.
Create a file for each business. The file should detail each company's requirements for taking and delivering messages and the hours they want you answering the phones. Place copies of all correspondence, including the messages you take for them, inside this file.
Set your work hours and work accordingly. Be concise in every message, and make sure to include any important details the caller wishes to convey to your client. Send the messages to the client via email or fax. Allow the client to choose the agreed-upon method for receiving messages
MAKE SURE HAND SET 1 IS IN HANDSET HOLDER 1 AND THAT HAND SET 2 IS IN CRADLE 2. MAKE SURE TO POWER BOTH PHONES OFF AND THEN ON. THEN WITH POWER ON BOTH PHONES LET THEM SIT IN THE CORRECT CRADDLES FOR 30 SECONDS. TEST YOUR CONNECTION BY USING ANOTHER PHONE. ITS A CHEAP WAY TO SEE IF IT IS DUE TO HOUSEHOLD WIRING.
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"
From your description it sounds that you have a short on your Line 1. Its either on DMarc of your carrier or it cross connected improperly. However your post is not clear on voicemail. In normal operation if busy it doesnt go to voicemail.
Call your carrier first and report troubled line. Their technician will tell you what to do next.
The easy way is to buy a radio surpressor. You can find them at Radio Shack, I think. Unless you live very close to a radio station you probably have a ground on your phone line. this can happen either inside or outside you business. Also if you are using a long mounting cord, 25' and up this can act as an antenna and cause radio pick up. I would try to detremine if your problem is on the phone company lines or inside your business.
the question said cross talk, are you hearing the other lines while you are on one line? If so you may have inproper wiring inside your building. Multiple phone lines must be on twisted wire. If two lines are parrell for any measurable distance they will bleed over to the other line.