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Printer won't wor with vista

I have a sony vaio VGN-TZ11XN loaded with windows vista and simply cannot get my printer HP Photosmart Pro B8353 to work even though I have downloaded drivers and it even says that it is my default printer etc! HELP PLEASE!

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Sorry we got cut off glad you sent the email

first i need you to check and see if your printer is online
click on your start button then click control panel then were it says hardware and sound below it click printers then right click on your printer make sure its not the fax one make sure it says use printer offline if it does then its fine if it says use printer online then click it
ok if that is good then click propeties then click the advance tab up top make sure these areas are checked
always available
priority set to one
spool print documents etc etc
start printing immediately
print spooled documents first
enable advance printing features
ok now click the security tab and click on everyone
make sure the print allow box is checked
let me know if this fixes it if not we''ll go further into it

Posted on Feb 10, 2008

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