Turn the unit upside down and remove the bottom pan should be 4 or 5 screws depending on the model.
next remove the 4 screws that hold the brush cartridge and pull the whole brush assembly out.
using a can of compressed air clean that whole assembly out there is a motor there so don't spray any cleaner on it. If there is surface grime you can use a clorox wipe or a damp cloth to get it all off.
this process should take about 10 minutes to do it properly use the straw that came with the compressed air to get in between the plastic shell and get all the dust trapped inside there.
make sure there is no dust trapped in the gears that drive the brushes.
put it all together and it should work.
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