Question about HP Officejet Pro L7780 All-In-One InkJet Printer

4 Answers

Problem installing HP printer all in one not solved-transscript below-PLEASE HELP!!

I have trouble installing a printer, An HP L7780 coolguy008: ok fredrobrien: Ive spent over 10 hrs with tech support and they gave up fredrobrien: the software wont install successfully. It will on an older computer at home but not at my office where i need it No one has been able to yet
coolguy008: alright i have read ur problem now here is the solution fredrobrien: It seems to be something stopping it on this computer fredrobrien: i have done everything i know
fredrobrien: And what 2nd level tech knows
fredrobrien: It seems likei it is not recognizing the unit fax and scanner when installed
coolguy008: ok is there any patch released for ur drivers
fredrobrien: what drivers?
fredrobrien: i dont think....as i said it installed on an old home computer that is older than this one.
coolguy008: i mean ur printer driver
coolguy008: ok
fredrobrien: oh, its new software that just came yesterday and hp says its the newest
coolguy008: what is your operating system?
fredrobrien: xp pro
coolguy008: ok
coolguy008: click start and open run
fredrobrien: there
coolguy008: in that type services.msc
fredrobrien: oh yes. i go to manage services
fredrobrien: there
fredrobrien: im there
coolguy008: alright
coolguy008: now see if there is any HP cue device discovery
fredrobrien: ???
fredrobrien: hpqcxs08
fredrobrien: its stopped
coolguy008: can u enable it once
fredrobrien: it says cannot start5, Could not find file on system
fredrobrien: i mean "the system cannot find the file specified"
fredrobrien: JHP network devices support could not be started weither. Same message
coolguy008: alright exit everythimg
coolguy008: this problem seems to be very tough
coolguy008: anyways did you use l2 cleanup?
fredrobrien: yes
fredrobrien: i have only slep[t 3 hrs in 2 days
fredrobrien: i need for my business
fredrobrien: i try everything
coolguy008: 'AiO_071_000_201_000_CDA_Default-Full_Network_AmericasEuro1.exe
coolguy008: did u install this first
fredrobrien: wehat is that?
coolguy008: ok
coolguy008: first i want you to download this program AiO_071_000_201_000_CDA_Default-Full_Network_AmericasEuro1.exe
fredrobrien: ok
coolguy008: uninstall your hp software first
fredrobrien: is this for the HP L7780?
coolguy008: yup
fredrobrien: its downloading
fredrobrien: it looks like it might take awhile
fredrobrien: what does this do?
coolguy008: i have no idea im just giving it a try
fredrobrien: !!! what is it?
coolguy008: its better to go here once i think your problem will be solved http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1202446407756+28353475&threadId=1164379
fredrobrien: this is it!
coolguy008: please try everything as these people did
fredrobrien: This is the problem
coolguy008: noope
coolguy008: did u visit the link
fredrobrien: yes thats the message im getting
coolguy008: now all i can say is try all the steps the others did in the forum and this may solve ur problem
fredrobrien: ok thank you


Posted by on

  • Anonymous Feb 07, 2009

    I have had my HP Office Jet L7780 for 5 months and knew not to install the software from the box, but to download from the HP website due to technical difficulties. However, all of the sudden my scanner is not recognized so I uninstalled and reinstalled the software. The printer does not show up under my Printer Folder and the HP Solution Center will not load because it says No HP Device found. I have done everything...must have reinstalled 25 times already and wasted four hours on the phone talking to tech in India from HP who just had me going around in the same circles. Found a website that had 12 pages of people relating the same problems I have. Seems there is a glitch in their programming of syncing between HP and Windows. What a mess. They should fix it by now. Since it once worked, I am thinking that they have put a different download on the website from what I originally used??? I'm over it! I bought a two year extended warranty through Best Buy so I'm going to try to take it back.

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I had this same problem. Please see the solution here
http://www.fixya.com/support/t1641451-fatal_error_hp_l7780

Posted on May 11, 2009

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I also had problem getting a complete install of the software. It is installed now though. I talked to the tech guys and and made it plain that i did not plug in the USB right off the bat. They had me 1st uninstall ALL of the old HP printer and scanner products. Then I had to empty all of the stuff in the temp files that I could. Then we looked at the fact that I was using Internet Explorer 8, which I had to remove. Removing that proved to be only half done though until the pc just happened to do an automatic update when I was taking a well deserved break after 8 hours of working on the issue. Problem solved though......the software is installed completely. bjmoore

Posted on Jan 26, 2009

  • moore948 Jan 26, 2009

    I thought I should add that the error I got was something like the following: hpzopt01.exe has encountered a problem and needs to close. We are sorry for the inconvenience......so on and so on.

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I spent 24 hours with tech support for this same printer. The printer will not set up by the book, the level 2 techs have tech bulletin that they will give you the proper set up and installation process. The problem is convincing the lower level techs that there is a tech bulletin out there.

Posted on May 06, 2008

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Very easy..... first do not connect ur printer to ur pc..install driver until installation complete...than restart ur pc than connect ur printer...will thank on this... hahaha

Posted on Feb 08, 2008

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SOURCE: Problem installing HP printer all in one not solved-transscript below-PLEASE HELP!!

Can't you just uninstall all hp software. Eventually do a system restore to a date before you installed drivers. And then installing back your software.
If this does not work you may need to reinstall windows.
At least this is what I would do in my shop.

If it does not work, it means there is an additional problem apart software setup unsuccessful (eg. bad usb cable etc.)

Ah yes, before doing all this do an hard reset (disconnect power cable 20 mins), usb suffer problems from electrostatic charges.

regards

Posted on Mar 01, 2008

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1 Answer

I have just changed laptops and connected the printer. It is recognised but all I get is a yellow error triangle. i have tried all the trouble shooting suggestions but it still won't print anything.


HP Officejet Pro L7780 Drivers
I think the drivers are not installed on the new system. Please visit the above link from HP Official Support. Select the Operating System (e.g Windows XP OR Windows7 32-bit) that you have on your PC. Download the drivers/ Software and install them by following the on-screen instructions.

Hope it helps! Good Luck!
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This is a common issue, but should be solved with care and delicacy because it requires a physical interaction with the machine, ok I could have mentioned the steps for clearing the Paper jam here, but I feel a pictorial representation will play much better role, so I'm linking you to the Hp Support page, please find the link below. All you have to do is to carefully follow the steps.
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I have solved this on mine. See Here
http://www.fixya.com/support/t1641451-fatal_error_hp_l7780

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