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Turn off the HP product and turn it around so the back of the unit faces you.
Disconnect the power cord from the back of the all-in-one. The power cord
be disconnected to allow the paper feed rollers to turn freely.
Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door
pressure rollers on the rear access door and verify that they are clean
and turn freely. Clean the rollers if needed with a soft towel lightly
moistened with water. If the rollers do not turn freely, replace the
rear access door. Click How to Buy
on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
the remaining paper from the paper supply tray. Discard any paper that
is damaged or crumpled and then re-stack and reload the paper into the
paper supply tray.
Reinstall the rear access door.
Reconnect the power cord to the unit and turn the unit on.
The following information will help prevent paper jams from occurring:
Never use paper that is torn or wrinkled.
If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
and then reinstall the rear access door. Verify that the access door is
fully locked in place. The paper can skew if the rear access door is
six months to one year, clean the paper feed rollers with a rag lightly
moistened with water. Over time the paper feed rollers accumulate dust
and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
Power off the printer. Unplug the
printer's USB cable for 5 seconds replug turn on the printer.
If that fails power off the PC and printer unplug the USB cable at
the PC and printer replug and power back on the PC. After PC is
fully booted turn the printer back on. If this keeps
reoccurring please replace the USB cable and or try different USB