I have a good picture, but no sound. Is the audio just out, or is there a fix for it. I've tried the usual, turning it on and off, checking to be sure it isn't on MUTE, etc. The number on the back is SST4191, but your website is not accepting that.
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The problem is in the vertical deflection circuits which is responsible for giving a full picture. Since the set is 8 years old the money would be better spent on a new tv since more frequent break downs in other parts of the set would be more likely due to age.
you're best bet is, depending on your TV's input/output, is to run your video components directly to TV via HDMI, component, etc., of course component requires additional sound cables, then run your sound out from TV via, best, digital optical, to reciever. You use the TV's menu to choose what you watch and, only have the one audio out. Scan your recievers menu to make sure you've got the right channel to listen to.
SAP is an alternate audio program usually seen in markets with different languages. The most common is for a Spanish broadcast of an English program. It is also used to provide audio descriptions of programming for the blind. There should be a menu option under Audio to turn this on and off.
Check the speaker/s. If found OK; check and replace the damaged component/s at its audio output section circuit board. If needy, replace this board as card basis. If you wish to get some details; check the site linked here. Pull up older posts. Search the site by type in the "brand name" to your device; in the "Search box at the top right of the display window of the Homepage" to get gathered related posts. http://electronicshelponline.blogspot.com/ The most probable cause is with its audio output IC itself; overheats.
Usually those terminals are always on, and the only thing that you can change about them in the menu is audio out fixed(always same level) or variable(level controlled via remote).
There might also be a speakers off option in the menu,try it and in your case it might be the switch between internal and external sound.
And in the last resort look at the back for a manual switch, otherwise check for faulty cables.
You also might have a problem with the set.
Hope this will help. Good luck
your problem is in sound section only.
1 signal line for sound coming from vif section
2 supply to audio section.
3 component fail in audio output section.
4 loose contact in audio section
5 speakr & its connecting wire.