Question about Creative Labs ZEN V Plus MP3 Player

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JUST CANT GET MY ZEN V PLUS TO WORK

GOT IT ON MONDAY, BEEN TRYING TO GET IT TO WORK SINCE. HAD TO REINSTALL FIRMWARE AND REBOOT AND REINSTALL EVERYTHING CANT COUNT HOW MANY TIMES (THANKS TO SIDE RESET HOLE) . FINALLY GOT IT TO WORK YESTERDAY, I WAS TRANSFERING MY FIRST SONGS ON IT AND IT FROZE. THE PLAYER HAS BEEN RE-BUILDING LIBRARY SINCE THEN AND JUST TO MAKE IT WORST THE PLAYER IS NOT RECOGNIZED ANYMORE AND THE RESET BUTTON DOESNT WORK ANYMORE EITHER (IT CLOSES AND REOPENS BUT THE SCREEN FOR CLEANING AND REBOOTING OR DELETING FIRMWARE DOESNT APPEAR). PLEASE HELP. I'M ABOUT TO SHOVE THIS THING OUT THE WINDOW.

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I would return it but thats just me.
heres the fix
If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

good luck
please mark the post with a fixya

Posted on Feb 08, 2008

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3 Answers

My creative zen v plus has a problem with its firmware and i don't know what to do


All support for Zen V Plus on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.

Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.

After this the player should have all its maps for the media.

Sep 19, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen v plus not recognized by media explorer


uninstall the driver and reinstall it by plugging the player back in.

Mar 28, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

When i turned my creative zen v plus mp3 on it said firmware problems.and i t had a choice to clean up delete firmware and reload firmware . 1 more it was reboot and i tried all of them and none of them...


my 8gb black white creative zen microphoto mp3 gets to the recovery mode screen and has the four options i tried every thing and it wont work wat do i do???????

May 20, 2008 | MP3 & Digital Media Players

3 Answers

Zen Sleek not recognized by firmware: not connected msg


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya



Feb 19, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zen won't charge!!


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.


Connection Problems:
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Feb 10, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Firmware problem


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Jan 25, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My zEn...


you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.

If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded



http://us.creative.com/support/downloads/

try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.


Jan 24, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen V Plus problems with brightness


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok

Jun 03, 2007 | Creative Labs ZEN V Plus MP3 Player

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