Question about Creative Labs ZEN Vision:M Digital Media Player

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Hard disk i was trying to upgrade my Vision M 30gb firmware but it failed so i tried formating my player and while i did that it displayed harddisk Problem and i'm so confused and dont know what to do.

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  • Anonymous Feb 12, 2008

    same exact problem

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  • 4,402 Answers

Got a bad hard drive you can replace it or send it in for repair
to fix it go here to read how to fix go here
good luck
please mark the post with a fixya


Posted on Feb 08, 2008

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1 Answer

Stuck on Recovery Mode


Hi you can try going to Creative's website and downloading there Creative MP3 Player Recovery Toolsoftware and what that does is update everything and most of the timeit will fix what the problem . I would try that first.

Ihope this helps

Aug 23, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My creative zen vision M says FIRMWARE PROBLEM! HELP!


Hi you can try going to Creative's web site and downloading there Creative MP3 Player Recovery Tool software and what that does is update everything and most of the time it will fix what the problem . I would try that first.

I hope this helps

Mar 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Frozen!!!!


Format your hard disk and try to see if you have a problem with one of your files which migh be causing it

Aug 16, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Firmware problem for zen vision M


I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Creative Zen Touch firmware problem


This means both systems contain a bug, or cookie. If the firmware you accessed isn't applying itself to the device, this means the system itself has been corrupted. Double check with your system configuration properties on each device, and tell me whats going on from there.

Don't panic!

bananaboy101

Mar 25, 2008 | Creative Labs Zen Vision Digital Media...

14 Answers

Zen vision m firmware problem


Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Feb 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

Cannot reload firmware


I had the Exact same problem and no one had a good solution, i only found one that finally worked after spending 4 freakin hours tryin to fix it. anyway here is the solution.

you need to use a computer that has Windows XP, then if the computer is running any version of Windows media player other than 10, roll back or upgrade to Media player 10. restart the computer.

Now, you need to download and run http://www.delldjsite.com/forums/attachment.php?attachmentid=462 honestly i have no idea what it does. my guess is it reinstalles the USB ports but thats only a guess. but i was so frusterated by the time i found this solution that i was willing to try anything. so download this file, unpack it and run it. then it will ask you to restart. when your computer is restarted run the new firmware file ( i used 1.62.2.0) and it works.

Why? i have no idea, but it i was pumped. the origional site i got this solution from is http://www.anythingbutipod.com/forum/showthread.php?t=18864

Jan 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen is freezeing


1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Stuck in "Recovery Mode"


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.


I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Apr 08, 2007 | Creative Labs Zen Touch MP3 Player

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