1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (http://us.creative.com/support/downloads/)
3. If all else fails, back up all your music on your PC and format it (instructions below)
.... from Creative's siteReset, Format or Clean Up a Zen Vision:M
If your player stops responding, you can reset it. To reset the
player, push the end of a pin-like object (for example, a pin or
straightened paperclip) into the Reset hole. This should not cause you
to lose any data or audio tracks, unless you were in the middle of
transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back
button on your player, and select System
, and then Reset
To Format or Clean Up Zen Vision:M
- Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
If the battery is too low, charge the battery fully before continuing
- Slide the Power switch towards the Power icon and hold the switch in the Power On position.
- Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
- Release the Power switch when the Creative logo appears. The Recovery Mode appears:
- Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
- Format All (Formats the players hard disk - Note: all contents will be lost)
- Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
- Reboot (Reboots the device).
- Select Clean Up or Format from the Recovery Mode, and then select Reboot.