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Dead HLDS GWA-4164B HH 16X DVD+/-RW

Per Dell Support Center I downloaded an upgrade for the CD/DVD on one of my Dimension E310 machines which attempted to flash the firmware of the CD/DVD. It consequently died during the upgrade and will no longer function or even be recognized my the PC's Bios. Is there anything I can do to recover the drive.

Thanks

John Savage

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  • John  Savage
    John Savage Feb 09, 2008

    Thanks for your input exon33 however you're missing the point. This has nothing to do with OS or burning software. It's at a much lower level. The bios of the PC will no longer recognize the fact that a CD/DVD device is even plugged in. The bios errors out on POST and tells me the device is not there.



    Thanks.



    JRSavage

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Many of these drives don't work unless you have a non-microsoft CD and/or DVD burning softwareDead HLDS GWA-4164B HH 16X DVD+/-RW - 1.gif program. your drive may be configured for Windows XP instead of Vista (or vice versa) and therefore causes conflicts and won't work (I speak from experience). Many of these drives do not need drivers or software--they just need an appropriate CD/DVD burning program. I recommend downloading Belarc Advisor, a freeware program which not only tells you everything in your computer, with model numbers for hardware and all of your software ids, (with their unique codes), but will also inform you if you are missing any needed Windows updates. Once you know what burning software you have, check out updates from the software maufacturer. That might do the trick.

Posted on Feb 09, 2008

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Hello i have a Dell Dimension 3000 computer. it works fine but my cd/dvd drive don't work so i need a new one. can you help me pick the right one out


hello

the link below will take you to Dells website , where youc an selecet the DVD drive you have ..

this machine had several options to slecet one of a few drives.. i am not certain which one you have these are the part numbers you can select when making a purchase . These drives range from $20-$50 -- just go to www.google.com and enter the highlighted part numbers to get a resller near you.

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