Question about Kenmore 72073 Top Freezer Refrigerator

1 Answer

Freezer way too cold - ice cream hard as a rock

Hi, I have a Kenmore Elite top-mount model 106.74213400. I have been having problems with the freezer running way too cold. It is set at it's warmest setting - 5 degrees. The refrigerator seems fine.

I have been trying to diagnose the problem for a while. About 6 weeks ago, I took off the back panel and the drain hose was frozen solid. Defrosted and cleared drain hose and thought all would be fine. But the ice cream was still hard as a rock. Last week, took off back panel and drain hose was not frozen, but the evaporator coil was frosted over. Defrosted again. Still, ice cream too hard.

Tonight I played around with the controls a little. I hear the fan running now when the freezer door is open and if I hold the door switch in when the frig door is open. But I don't recall having heard the fan running for quite some time.

I have airflow into the frigde, but not great. The evaporator coil is probably frosted up again.

I cannot find a defrost timer anywhere. Does this model have one?
Is it possible that the fan was not working for a while and is now working again because I played with the control panel and the door switches? I read somewhere that the door switch could be bad - anyone know anything about that?

Also, if you have suggestions - part numbers would be greatly appreciated.

Thank you.

Posted by on

  • 1 more comment 
  • Anonymous Apr 16, 2008

    what was the solution?

  • Anonymous Nov 04, 2008

    Same problem; would love to hear a solution.

  • Anonymous Feb 14, 2009




1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I have the same problem and from reading on the web I think I have found the problem. It is a bad Freezer Thermistor and they are very inexpensive. I am posting a link that can help you determine if this is the problem.

I found some service instructions for Kitchenaid side by side fridges with electronic control. Since both your fridge and KA's are made by Whirlpool, the instructions should apply. I learned something new, there are TWO thermistors! To download the instructions go to Service Matters Online click on technical reference, then next pge click on I accept, next page click on technical library [left sidebar], next page click on job aids [left sidebar], next page click on search job aids [upper middle of the page], next page type in refrigerator then click on search, next page click on KA side by side electronic control [KAR-10], next page click on the pdf symbol, then print out the document.

Posted on Apr 24, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Troubleshooting kenmore refrigerator

how old is your kenmore? sounds like a bad temperature gauge?

Dec 17, 2013 | Refrigerators

1 Answer

I have a Crosley top-freezer refrigerator and the refrigerator is fine but freezer is much too cold, even at the warmest setting

i dont see how a freezer is to cold? but if it is always running you will need a new cold control

Oct 03, 2013 | Crosley Refrigerators

2 Answers

Looking for a manual for Kenmore Elite Refridgerator MFG 2005 Model #106.74219400

Apr 20, 2011 | Kenmore Top Freezer Refrigerator

1 Answer

Kenmore 596.58395890 side by side runs continuously

I have the same problem, did you figure it out?

May 23, 2010 | Kenmore Refrigerators

1 Answer

I have a brand new kenmore elit bottom mount freezer and the fridge part keeps freezing food. I have it set at the recommended settings. I have already replaced this fridge once because of the same issue....

The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. Make sure this fan is running. You may have to hold the door switch in for it to run. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp.
The problem could be the electronic control if you have one or the mechanical linkages.

Sep 21, 2009 | Kenmore Elite 22.4 cu. ft. Bottom Freezer...

1 Answer

Freezer way too cold - ice cream hard as a rock

The freezer may get as low as -18 degrees F or 0 F this is the point when life and bacteria stops growing.
Ice cream shouldn't be that cold unless it is whipped with air.

Feb 27, 2017 | Kenmore Refrigerators

Not finding what you are looking for?
Kenmore 72073 Top Freezer Refrigerator Logo

2,410 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Refrigerators Experts

Sal De

Level 3 Expert

2699 Answers

Jim Goldsmith
Jim Goldsmith

Level 3 Expert

2005 Answers


Level 1 Expert

5 Answers

Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides