Question about Creative Labs Zen Touch MP3 Player

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Light comes on and its frozen how do i reset?

Whenever i turn on my zen it will freeze and none of the buttons work but the only thing that happens is that the blue light only shows up.

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Has the player been dropped recently? or had a serious shock? It sounds like the hard drive is not starting correctly, which would prevent the zen from accessing the start files on the drive.
If this is so, check the warranty, if it is still in warranty, send it off. otherwise you may need to look into buying a new player.

Check out: www.geekzone.co.nz/forums.asp?ForumId=38&TopicId=6862

Quoted from 'retardinator':

I have had this before, what you need to do is

1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.

I can't remember if this resets the data though?

But once you have control of the zen head on over to their website and update the firmware (this certainly wipes all songs but is soooo worth it) I have updated mine twice and now haven't had a problem since.
End quote

hope this helps,
Sincerely,
mister_apocalypse, aka <<CKS>>DRpyro
and
Maxicube aka 'monsieur'

Tech support team No.1

Posted on Feb 08, 2008

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As above but you do not need to hold down the play button

Posted on Feb 12, 2008

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while holding the pause/play, first use a paperclip to press the reset button and then slide the power thing down for a few seconds like you are turning it on.

release the pause/play button.

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By the way, before updating the firmware, let the battery have a full charge, ok?

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