Question about HP PSC 2175 All-In-One InkJet Printer
Greetings. We're trying to service a client's similar model. After disassembling it, we found a worn composite gear located at the ink cartrigde cleaner moving plattform (located at the front right corner of the product; it has 2 rubber cushions inside that protects the cartridge's nozzles), and a little "L" shaped plastic piece with a hooked end, located near the paper out tray (we suppose it's used in pair with a similar one for pushing the printed paper out in its tray). We substituted the gear, glued back the plastic hooked piece, and reconnect all wire harnesses, leaving clear the sides of the equipment to see it working. We observed the motor assy. located at the cartrigde cleaner unit overturning and causing the rubber cushions plattform to get stuck (therefore causing gear damage). Then, because of this failure, the cartridge carriage returned violenty to the left corner, causing breaking of the little plastic hooks (they get out during the equipment startup, but only after the cartridge carriage returns to the right corner). To isolate the problem, we removed the ribbon cable of the cleaner box motor during startup; that eliminated the violent carriage left return, but the error still flashes on the product's LCD. We have concluded the main board (PWB), Q1636-20261A, is the culprit. Can anyone agree with us, or have another view to the right solution? Thanks in advance. psc 2175 all-in-one carriage jam. I followed all the instructions to clear carriage jam and nothing worked. Carriage moves freely but it always goes to the left then goes to the right about an inch then stays on the left. It also makes a grinding sound. I have cleaned everything as described. I tried to reset it but it continues to say carriage jam. I am not very informed about the workings of the printer. Can you suggest a video to show how to take the printer apart to see whats making this grinding or clicking sound? I would greatly appreciate any help offered.
I understand that you are receiving Carriage jam error.
Please follow the below given instructions to get the issue resolved.
Here is the web document:
Just copy and paste the entire link into the Internet browser's address bar and press enter.
Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.
Let us power cycle your All-in-one to remove any static electricity in your All-in-one.
Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.
Please try installing the below patch and check for the result:
Just copy and paste the entire link into the Internet browser's address bar and press enter
If the issue persists, try resetting the All-in-one to factory defaults by following the below given instructions:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on.
2. Press and hold Cancel and the Right Arrow while plugging in the power cord.
Continue holding until it displays S Full Reset message in the front panel of the All-in-One.
This should resolve the issue.
Posted on Feb 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 17, 2012 | HP Officejet 5600 series
Mar 06, 2011 | HP PSC 2355 All-In-One InkJet Printer
Jan 18, 2011 | HP Photosmart C4580 All-in-One InkJet...
Sep 10, 2009 | HP Photosmart C5280 Printer
Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer
Mar 12, 2009 | HP OfficeJet 7410 All-In-One InkJet...
Jan 21, 2008 | HP Photosmart 2710 All-In-One InkJet...
Feb 08, 2006 | HP OfficeJet 6110 All-In-One InkJet...
811 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: