Question about HP OfficeJet 7410 All-In-One InkJet Printer
Hp needs to do something or they wil lose their entire customer base. I am very stubborn and have been reading the "soultions" - none of which work for my problem, and doing the uninstalls and reinstalls and clearing out the temporary files and leftover sludge in between and woul like to throw the printer off Mt. Everest and never buy another HP product of any kind.
Posted on Apr 06, 2009
I have a Vista Home premium on my laptop. I was facing same problem with my HP Photosmart C4488. Copy & Print functions worked fine, however I got this HP CUE error while trying to Scan. I reinstalled drivers by downloading latest ones from HP site, tried few tricks like stopping some of the HP services but nothing worked. Finally, I switched the user and logged in as a different user (as one of the forums suggested creating a new user profile) and it worked! I guess the problem with previous profile was the presence of some other imaging software. I had some which I did uninstall while trying all these tricks. Spent hours on it, was at wits end totally...but all's well that ends well :)
Posted on Nov 18, 2008
The problem seems to be HP imaging software won't work if you have Kodak or Adobe photo tools on your system (and maybe others).
My problem was when I use the HP Solution Center, and click "Scan a Document", I get an error window that says "HP-CUE" needs to close. When I click the "details" link, it says hpqkygrp.exe caused the problem when it called msvcr80.dll. Removing and reinstalling the HP software 6 times, and finally rebuilding XP, still didn't help.
I used Google to research "msvcr80.dll" problems, and noticed some similarities ... it is used by other photo/imaging applications. Here is what I discovered that fixed my HP Scanner problems.
1- Removed the entire HP suite; C6280 drivers and all related HP programs (use HP's TOTAL removal tool on their CD under "\util\ccc\Uninstall_L4.bat")
2- Removed Kodak photo programs
3- Removed Adobe Photoshop
(you may have to remove photo/imaging applications from other vendors, these are the only 2 I had loaded here)
4- Installed the HP C6280 suite
(more of the solution follows)
It now works perfectly. But once the HP software is installed, I couldn't reinstall either Kodak or Adobe photo software. Both use InstallShield and their installation would hang; Process Explorer (MS SystemInternals) showed that "ntvdm.dll" was hung(a subprocess of the installation). To fix this problem I found I had to temporarily stop the Services that HP starts.
5- Go into "Control Panel\Administrative Tools\Services"
6- Stop "HP Cue DeviceDiscovery" service
7- Stop "HP Network Devices Support" service
8- Stop "hpqcsx08" service
9- Installed Kodak and Photoshop
10- Restarted the above HP services
They have all been working for a week now.
I suspect the HP-CUE software was written by a summer intern ... the inability of HP's imaging software to work if you've previously loaded Kodak was reported back in 2005, and HP's solution was to stop using Kodak software. I wonder if they feel that way about Adobe photo software too ... maybe we should all just buy HP digital cameras?
Posted on May 28, 2008
Try completely uninstalling the product and reboot. Reinstall your disk.
If this does not work, please share your OS and scanner/printer brand and model.
Posted on Feb 09, 2008
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