Question about Creative Labs ZEN Vision:M Digital Media Player

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Help my zen reads firmware problem i dont know what to do!!!

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  • Anonymous Feb 12, 2008

    I have a MP3 Zen vision M 30 gb, I won it through a sweepstakes that I entered, so I have no sales slip on it, don't know if it is under warranty or not.
    I went to play it the other day, and it said low battery, so I set out to recharge it on my adapter for the wall plug, It did not recharge, I then decided to do it on the computer, same result, so then I downloaded the firmware, it went through all the steps, at the end, it said the device was not connected to the pc, I know it was connected...very frustrating, I hope someone had a solution, or at least can tell me where I can get it repaired...Thanks, Carole

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  • 4,402 Answers

Well first thing to do is see if your computer see's it
then try to upgrade the current firmware here

Posted on Feb 08, 2008

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http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

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