Question about Canon MX300 Office All-In-One Printer

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Scanner display shows. RECOMMEND NEW C-CRT

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  • tallkris Feb 18, 2008

    I have the same problem, does anyone have any suggestions?

  • Anonymous Mar 01, 2008

    have same... maybe c-crt means colour-cartridge ?

    but i cant believe, just printed a few pages and already gone ?

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Solution: Replace ink cartridge(s) MX310. 
Replacing An Ink Cartridge Use the following procedure to replace empty ink cartridges or when an ink cartridge error appears.

  1. Confirm that the printer is powered on

  2. Lift the Scanning Unit (Printer Cover) with both hands, and pull the Scanning Unit Support down into place (A).

    Note: After confirming that the scanning unit support is fixed into position, release your hands.

    scanner - opentop.gif

  3. Press down on the semi-circular tab located on the top of the cartridge to release the cartridge and then remove it.


    Note: Handle the ink cartridges carefully to avoid staining clothes and surrounding work area.



    *Optional cartridges PG-40 and CL-41 shown in examples

  4. Remove and replace each cartridge individually. Or, remove the second cartridge after the first has been removed.

  5. Take out a new cartridge from its casing and gently remove the orange protective tape in the direction of the arrow.




    Note: - Do not attempt to reattach the protective tape once you have removed it.
    - Do not touch the gold electrical contacts or the print head nozzles after removing the protective tape.

    05sj00081_03.jpg

  6. Insert the ink cartridge into the ink cartridge holder.- Black: the left slot- Color: the right slot*

    *One black cartridge and one color cartridge must be installed in the machine in order for the printer to operate. It does not matter if the capacities (Standard or High) do not match.

  7. Push up on the front of the cartridge until it locks into place. (A click sound will be heard when the cartridge is locked in place.)

    05sj00081_04_en.gif

  8. Confirm that the ink cartridges are installed properly.



    05sj00081_04.jpg
    <1> The ink cartridge is not installed properly.

    <2> The ink cartridge is installed properly.

  9. Fold the scanning unit support and close the scanning unit (printer cover).

  10. Wait until the preparatory operation is complete; it takes about one to two minutes.
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Posted on Mar 31, 2008

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Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

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6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

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If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
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