Question about Magellan Roadmate 760 GPS Receiver

2 Answers

Magellan Roadmate 760

The rodamte 760, I purchased about 13 months a go. when I turn it on it just keep on serching for signal. I called technical support and they told me to go into configeration and then initialize it. I must say Magellan has the worst ever customer service and technical support team. It is very difficult to understand them. Half of the people I spoke with barely spoke any English. Talk about getting really cheap spport, call magellan. I must have called about four times and each time they tell me to do the same thing. Then one of the technical support rep told me that he can offer a trade in for similar magellen which would cost $579. that is rediculous I can get that exact same model locally for $371. Talk about riping people off. I would not recommednd this product to anyone. They are the biggest rip offs.

I do not know what to do with my unit.

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  • Anonymous Feb 13, 2008

    the 760 must have some tech problems-they are lemons!!!!!

  • Anonymous Feb 17, 2008

    I have had exactly the same problem (which is still not repaired) and upon calling tec support, have the same story to tell about tech. They are absolutely terrible.

  • al73vw Feb 22, 2008

    All I can say is "DITTO".....My Magellan Roadmate 760 fails to find satellites when I need it most....in congested city driving. Called tech support, reinitialized, and it worked for a day. Next day, same procedure wouldn't work. Following day, it did. Not very reliable or dependable, which I need it to be. How does one overcome this problem, short of buying a Garmin? Need help soon, as I am planning a 3 month trip across US and need to have a GPS that works properly all the time. Is there a solution to having Magellan find its way without having to re-initialize every time you plug it in? (and hoping that it will initialize?)

  • Anonymous Dec 10, 2008

    How do I reinitialize the unit?



    I have trouble getting a signal right away.



    Is there a way to fix this?

  • legotech7 Dec 25, 2008

    I have the same problem, but I have't a clue as to where the the zoom ou t and repeat buttons are. Can u help please?

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YES.. do a search for Daniel.. wait.. that's ME!! and while your at it send me some money!! hah.. I'm j/k.. (unless you want to of course). It does appear that I am the last and only option for tech support on these products. It is much easier/quicker to look at my previous post's rather then waiting for me to respond individually as I have a full-time job like most of you as well.

-Daniel

Posted on Nov 21, 2008

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All,

Search for solutions from Daniel, one of the experts. He said you can do a hard reset by pressing the zoom out and repeat buttons simultaneously at the user screen which will invoke a hidden menu. Select "reset GPS user data". If this does not solve the problem, Carefully open the unit, maybe 1/2 inch at first because of the RF cable (grey or black wire going between PCB's). Check if one end is un-connected, either un-snapped or the solder broke.

Calling tech support as i did was a complete waste of time but i learned something about myself....I have an incredible amount of patience!!!

Even when the tech guy said he could not help me but he suggested that I spend an additional $200 for a new unit with the $1000 model 760 as a trade in.!!!!

Good luck...

Greg

Posted on Mar 08, 2008

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