Previous answerr said to delete the "welcome" fine on the phone and do a reset. However these is no such file on my phone. Please help. I dont care if I bypass the touch screen, I just need to use it.
Thanks a bunch
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plug in the phone in to windows and double click on the phone icon in My computer on your pc. go into storage drive and open the windows directory by double clicking on it. then open the startup directory and copy welcome.ink to somewhere on your pc (your desktop is probably best).
open notepad on your pc and click file open, in the filetypes drop down box choose all files, then choose desktop and click on the welcome.ink file. When notepad has opened it up delete all the txt inside and click file
I have had the same problem but have finally got past the alignment screen by putting a new text document called welcome.not onto the memory card. At least the phone is working now, but the screen is not. HTC have sent me the phone back wanting £360 because they say it is water damaged even though it is less than 12 months old.
Others have post that if you go in sytem file when you connect your phone to the computer you can delete the welcome file from there and use the key pad on your phone. Because mine is stuck on the alignment screen. Thanks
My Phone had the same problem. Atnt said it happens when there is too much data on the phone. You can try soft resetting it which is taking out the battery. There is also hard resetting which takes everything out but I didn't want to do that so I'm not sure how it would be done. I solved my problem by taking out the SD card and turning the phone back on. Then I deleted files in the phone that I don't need. After putting back the SD card I deleted files off of that too. Now it seems to work fine.
finally found the fix for this problem.. i had the same problem - when you are the welcome screen align section continue holding your stylus on the marker until marker moves to the next location and continue this process with all four corners and the screen will go past the tap align screen
enjoy, glad i came across another forum for this problem