Question about Creative Labs Zen V MP3 Player

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Help please my zen vision m is acting up it starts off by saying firmware problem when i turn it on and when i install firmware onto my computer its what you see below. how can you help me? click here

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
good luck
please mark the post with a fixya

Posted on Mar 17, 2008

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Posted on Jan 02, 2017

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1 Answer

Turns on and then goes to rebuilding screen then says firmware problem but computer doesnt register that its hooked up


check on the zen site and make sure you have the current version for your zen.
download it and do a rebuild with new firmware.
this mp3 has a hard drive, the exact one that the ipod has. They are not immuned from crashing for sure.
But doing a reinstall of the software will probably help alot.

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you can go to the Creative Website and download the latest firmware.
and the desktop software.
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there are options in the players menu for rebuilding database and things before you restore to see if that helps.

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Creative Zen Vision M stuck when turning on.


If it is under warranty, get it replaced. The firmware is corrupted and unless the computer recognises it, you can't restore the firmware. If you can get it to come up to the maintenance menu you may be able to reset the player.

Best wishes

Jan 31, 2009 | Creative Labs ZEN Vision:M Digital Media...

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If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website /www.creative.com and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.

Dec 11, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Download firmware


when i first got my creative vision m, i wanted to update the software on it, so i went onto the creative website and followed a few links until i found a software and update sections, which downloaded it onto my pc, then updated my mp3 player. try looking through the website.
good luck

Jul 22, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Davy


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Jul 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

3 Answers

Firmware problem for zen vision M


I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen M Wont update Firmware


did u dl firmware update in program latest software instaled with it sumtiems unplug it if it stals and reboot it up then thats it works i had that issue

Mar 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

14 Answers

Zen vision m firmware problem


Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
Use a computer that has XP (either pro or home edition) (forget about vista....). go to add/remove programs - uninstall windows medi player - on my PC it does a roll back to WMP version 9. There's also a program called "Windows media format runtime 11" which comes with WMP11 & you need to uninstall this too - otherwise it still won't recognise the player.

Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

This sure beats the "send it back to John Lewis, pay 60 quid & wait 6 weeks for it to come back " option - if like mine it's out of warranty

Feb 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

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