Question about Canon imageRUNNER 400S Copier

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Small Faxes I am having an issue where I fax something, and when it is received on the other end, it is smaller and is about the size of a half sheet of paper. this only happens sometimes and there appears to be no rhyme or reason. i always fax it exactly the same way, and wouldn't you know that when i test it, it always goes through at regular size. please help

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Dear annicran,

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Posted on Feb 07, 2008

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My cannon faxphone L170 has dark lines that come through whenever we receive a fax.


Are the faxes from the same person or different people?
(I have to ask, remember I don't know how much knowledge you have.) If yes, it could be on their end.
Does it do this with copies also? If yes, May be dust on the mirror or
something in the printer getting in the way of the laser.{slight possibility].
How many prints are on the printer? Could be a fuser issue.

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We can send faxes with no issues but when we receive a fax that has multiple pages after the first couple of pages we get half pages, partial prin or blank pages. We were told it was a possible system...


Is it pulling two pages at once? Sometime a machine will start to pull a sheet normally, then the page below it will get dragged along by the friction between the two sheets. One page's print gets divided between the two. If that looks like the case, pull out the paper drawer, remove the paper, and lightly sand the little rubber or cork pad at the front, then wipe the dust off with a damp cloth and let it dry. Before putting the paper back in, grasp the stack at one end, and "fan" the other, allowing air to get between all the sheets.

Get into the machine's Paper menu to see what size is programmed for the tray. If you have Letter size in there, but it's set for some other size, all kinds of feeding problems can occur, including false jams.

The paper feed roller is controlled by a magnet lever inside the right side of the machine. It should click once to start each sheet feeding. I've seen one Fax 4100e that clicked over and over, feeding extra sheets, just like you described. It turned out to be the system board. Worse yet, Brother had switched factories in mid-production of this model, and the replacement board they sent us fed paper just fine, but wouldn't do anything right on the phone line. Couldn't dial, couldn't answer. They sent another replacement, and it was exactly the same. Brother eventually broke down and sent a replacement machine.

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Printing a Reduced Incoming Document
Your machine can reduce the size of an incoming fax to fit the size of the paper
in your machine. Select ON to turn on this feature.
After you connect Cassette #2, you can turn on Automatic Reduction for each
cassette. (See Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e), Page
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1 Press Menu, 2, 1, 5.
2 If you have the optional Cassette #2,
press or to select CASSETTE #1
or CASSETTE #2, and then press Set.
3 Use or to select ON (or OFF), and
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4 Press Stop/Exit.
If you send faxes from a computer on the same phone line and your Brother
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Cassette #2 can be purchased.

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Ask if the ones sending are sending legal size, it may be using 2 sheets to get all from a legal size document.

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This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
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  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
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It could be a number of things. Could be a phone line issue.

I have seen this with alot of HP style fax machines. It may be to low end to receive from some of the higher end fax machines.

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It will be a problem with the other ends fax when it sends its stretches out the fax too much and it transmits accross two pages. The other fax is telling your machine to print out accross two pages in the transmission. Older faxes are the worst for it.

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If its not constant its probably on there end. Does it happen with any other party. Lawrence

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