Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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My sansa isn't recognized by my pc

I just got it not long ago and it worked the first time I hooked it up but now it is  frozen and my computer only recognizes that something is connected to the usb.

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  • Jean Sintulaire May 11, 2010

    In order to further assist you I will need to collect some additional information....

    >What operating system are you running?

    >Wwhat version of windows media player do you have?

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  • 44 Answers

It might be the USB port. that happens. try it on a different port (if you have a laptop, test it out on a friend's computer)

Posted on May 22, 2008

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Hi,

Try the following steps:

Resetting the device:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.

If that doesn't work, then you may download and install the Sansa Firmware Updater and update to the latest firmware.

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http://www.sandisk.com/Retail/Default.aspx?CatID=1532

download the sansa connect recovery tool

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I found that the unit needs to be turned on first then plug it into your usb port.

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