Question about ViewSonic VA712B 17" Flat Panel LCD Monitor

1 Answer

Viewsonic warranty I sent my lcd tv to them 2 months ago and they stated that it would be returned within 2 wks. I have called them serveral times and all I get is a run around about how they change there computer systems and they are having difficulty. First off when you spend almost $1000 for a tv is should last you more then 4months and secondly I would think that they would offer to ship it back to them free of charge and not have to pay $78 more ship it back. I went out and brought a quality tv for my kids so they could use there Wii that I got them for Christmas since there Viewsonic hadn't arrived yet. We have had a similar problem with Viewsonic Warranty. We have spoken to them three times now, with each time resulting in several hours on the phone and still our problem is not resolved. We have an IN WARRANTY Viewsonic Flat Panel Monitor with a failed power supply. One rep actually suggested we go out and buy a power supply at an electronics store, the other promised faithfully it would be shipped priority the next day, but we are still waiting. This has been on going for over 2 months now. Today, I requested to speak to a supervisor but they are all " in meetings" or "unavailable" for one reason or another. And they are also telling me it will be another 2 weeks before our power supply will be shipped??? Some warranty!

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  • jbabyback Mar 10, 2008

    I'VE had my tv for 8months a 37" lcd... ok **** happens
    bu,t customer care would not let me talk to a super bucause when
    they shipped it back from some not MY LANGUAGE LAND it was messed up
    again ... telling me that he would tell me the same thing.....in big
    words....did you read are warranty you have to do this and that ..
    LIKE, SHIP IT BACK for another 7-10 days

    IT'S a SHAME that my old tv of 15years never gave me a problem . thank
    GOD i didn't get rid of it.... NEVER BUY THIS PRODUCT AGAIN AND WHEN I
    GET IT FIX I WILL SELL-IT YOU ALL SHOULD DO THE SAME TO SAVE ON THE
    HEADACHE...BECAUSE THE TELL YOU ONLY THEY CAN SERVICE YOUR TV...

  • jbabyback Mar 10, 2008

    SELL-IT

  • pcCoM Nov 08, 2008

    Thanks for all your replies......... we finally DID get a power supply but after another 2 1/2 weeks. Then, GUESS WHAT? We got a second power supply a few days later! You think I should send it back to them because they made a mistake and shipped me two? NOT!!!!



    Now I have a spare, just in case. Maybe I should sell IT......... and make a few bucks for my time.



    Thanks all.

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Hi,

I've had several problems with Viewsonic screens, and not only with screens but also with their technical support which would litteraly take monthes to proceed with the replacement of faulty screens.

Two things you should know :

You can find spare power supply cards, it's easy to open the screen and take out the power card so that you can see the reference, usually a card like that costs about 10$, not a big deal for saving the screen

The other thing is that you shouldn't buy Viewsonic screens anymore, there are brands from asia like Hyundai (for workstations) or Samsung for personal use, who have a way better technical support, the best part being that you usually never have to call them :)

Posted on Nov 07, 2008

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