Question about Creative Labs ZEN Vision:M Digital Media Player
I have a vision M that was working fine then just quit. C
Brief Description of Problem: Player froze in middle of song Would not
respond or shut down. Reset
brings it back to main menu or to recovery mode menu - but cannot
navigate away from menus (no response when press controls) When attached
to my PC, I can play songs from zen. Updated firmware and reformated
player -- but when added new songs, again could play songs through PC --
but when I detached zen from PC, again same symptoms -- opens up main
menu, but cannot navigate from menu, or shut down
I have reformatted it and upgraded the firmware ? both by controlling it through the computer.
If I put the zen into recovery mode ? it will show the recovery menu, allow me to scroll through the 4 options, but not react when I try to choose any of the options.
When unattached from AC or computer it will only power up if I reboot it ? it then goes into the main menu from where I am unable to navigate from (i.e. its frozen at this menu)
The only way it will power off is by again rebooting ? which of course closes it and repowers it up again, or by letting it power off because of too much time spent in idle mode.
I can attach the zen to the computer with or without AC power ? the battery is strong enough to run it on its own ? the battery icon is completely green when it is on.
When not attached to the computer but attached to AC power it will power on correctly (i.e. using the power button ) ? but again not react to any attempts to navigate away from the main menu.
It MIGHT power off using the power button? or by rebooting it.
Late breaking news: as of today it will intermittently- maybe once every couple of tries -- will power on correctly (i.e. using the power button ) and will then power off using the power button..
But it still does not respond to menu navigation attempts.
I can listen to music stored on it by playing the songs through the computer either running the zen off of AC or battery ? so in essence I have a 30GB flash drive!
When you say you upgraded the firmware you have downloaded the firmware from creatives site?
if it was me i would take it apart and see if dirt or something is loose or not fully connected.
please mark the post with a fixya
Posted on Feb 08, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Jul 31, 2008 | Creative Labs Zen Vision Digital Media...
Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...
Feb 12, 2008 | Creative Labs ZEN Vision:M Digital Media...
Jan 15, 2008 | Creative Labs ZEN Vision:M Digital Media...
Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...
Dec 16, 2007 | Creative Labs ZEN Vision:M Digital Media...
81 people viewed this question
Usually answered in minutes!
Level 2 Expert
Level 3 Expert
Level 3 Expert
Step 2: Please assign your manual to a product: